Pay: CA$20-$23 per hour
Job description:
Visit our company page to learn why you need to work for us: ca.indeed.com/cmp/Canadian-Appliance-Source/about
Canadian Appliance Source, we are driven by our core values of Respect, Responsibility, Innovation, and a strong Commitment to Customer Satisfaction. We pride ourselves on providing exceptional service and the best appliance solutions to homeowners across Canada. Proudly owned and operated in Canada since 2008, we are looking for enthusiastic and motivated individuals to join our growing team. If you are ready to work in a supportive, fast-paced environment where you can make an impact, this role may be for you.
We are looking for a Bilingual Customer Care Representative for our North York location. Our Customer Care Representative is the liaison between the company and our current and potential customers. They are responsible for providing exceptional customer service, primarily over the phone, email, and chat, for customers based on orders, deliveries, and any other requests of the customer.
Location: 25 Sheppard Ave W, North York ON M2N 6S6
Shift Times:8-hour shift between 9am -9pm
Compensation: $20-$23 per hour ( commensurate with experience)
Start date: Immediately
Please note that this position is IN-OFFICE.
What we offer:
- Company Paid Employee Benefits: Extended Healthcare, Dental, Vision, Life Insurance, and Disability Insurance
- Employee Referral Bonus (up to $500 per hire)
- Employee Discount Pricing on Appliances
- Goodlife/ Energie Cardio Membership discounts
- Company Events
- Awarded Best Places to work 2022 & 2024
- Great Company Culture
- Career Growth Opportunities
*Ask your interviewer for more details*
Core Responsibilities:
Client Care
- Receive inbound customer calls
- Initiate outbound calls to our customers
- Engage in live chat
- Receive, process, and verify the accuracy of orders
- Initiate and follow up on required actions i.e. order maintenance, payment capture, delivery scheduling
- Provide quality service to both internal and external customers
- Facilitate resolutions to customer inquiries
Internal Care
- Problem Solve by utilizing internal resources
- Provide client care expertise when advising other associates
- Perform assigned system maintenance for various order issues
Key Competencies:
Required qualifications include:
- Speak, read, and write fluently in both English and French
- Excellent written and verbal communication
- Superior analytical skills
- Critical thinking
- Data collection
- Customer Service
- Attention to detail and accuracy
- Ability to work in a fast-paced environment
Physical requirements:
- May be required to sit for extended periods of time
- Required to use phone and computer for extended periods of time
We thank all those who apply, however only applicants chosen for an interview will be contacted. Candidates must be legally eligible to work in Canada without sponsorship.
Canadian Appliance Source is an equal opportunity employer. We uphold and respect the requirements set forth in the Accessibility for Ontarians with Disabilities Act (2005) and its associated standards and regulations. Should you require accommodation during the recruitment and hire process, please notify us.
Visit our company page to learn why you need to work for us: ca.indeed.com/cmp/Canadian-Appliance-Source/about
Job Types: Full-time, Permanent
Pay: $20.00-$23.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Application question(s):
- Have you worked for Canadian Appliance Source before?
Experience:
- Customer service: 1 year (preferred)
Language:
Work Location: In person
