Join a Challenger
At EQB, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!
The Work
The ServiceNow Engineer will be a part of Equitable Bank’s ServiceNow Centre of Excellence. Primary responsibilities include designing, developing, and supporting ServiceNow applications, workflows, catalog items, and integrations.
As a ServiceNow Engineer, you will contribute to the Bank’s ServiceNow instance using industry-standard practices and procedures while safeguarding the integrity and hygiene of the ServiceNow instance. You will be responsible for production support, development, testing, and documentation of the solutions you build. Reporting to the Manager, ServiceNow Centre of Excellence, the developer will ensure that all reported service requests/changes/incidents/problems are triaged and addressed in a timely manner through to resolution. The ServiceNow Developer will also be responsible to ensure the business units are kept informed on the status of the issues reported and work with them to establish interim solutions until the reported issue is fully resolved. The development of working relationships with ServiceNow implementation partners, as well as Business stakeholders is an integral part of this role.
ServiceNow Development: Design, develop, and implement ServiceNow applications, modules, and integrations using best practices and industry standards.
Integration Development: Develop and maintain integrations between ServiceNow and other external systems, applications, and databases, ensuring seamless data flow and system interoperability.
Technical Support: Provide technical support and troubleshooting assistance to users, addressing issues related to ServiceNow applications, configurations, and integrations.
Testing and Quality Assurance: Conduct thorough testing and debugging of ServiceNow applications to ensure accuracy, performance, and reliability, identifying and resolving any defects or issues.
Documentation: Create detailed technical documentation, including system designs, configuration guides, and user manuals, to facilitate effective system maintenance, support, and knowledge transfer.
Collaboration and Communication: Collaborate with cross-functional teams, including implementation partners, business analysts, system administrators, project managers, and the Manager, ServiceNow Centre of Excellence to ensure successful project delivery and timely resolution of issues.
ServiceNow Expertise: In-depth knowledge and hands-on experience with ServiceNow platform, modules, and development tools, including ServiceNow application development tools, workflows, UI policies, business rules, and client scripts.
Technical Skills: Proficient in JavaScript, HTML, CSS, and other web technologies. Experience with REST and SOAP web services, XML, JSON, and database concepts.
Continuous Learning: Eagerness to stay up to date with the latest ServiceNow developments, technologies, and industry trends, and willingness to continuously expand and refine technical skills.
What we offer [For full-time permanent roles]
\uD83D\uDCB0 Competitive discretionary bonus
✨ Market leading RRSP match program
\uD83E\uDE7A Medical, dental, vision, life, and disability benefits
\uD83D\uDCDD Employee Share Purchase Plan
\uD83D\uDC76\uD83C\uDFFD Maternity/Parental top-up while you care for your little one
\uD83C\uDFDD Generous vacation policy and personal days
\uD83D\uDDA5 Virtual events to connect with your fellow colleagues
\uD83C\uDF93 Professional development and comprehensive Career Development program
\uD83D\uDC9B A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com and eqbank.ca.
