Dear Connections,
Greetings from Aarorn Technologies!!
We are Hiring For Senior Application Support Analyst - Pega Position
Experience: 6+ years
Location: Toronto (Hybrid-4 Days Onsite)
Pay Range - $50-$52/Hr.
*May Require onsite interview*
What will you do?
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Provide world class user support to a wide variety of RBC employees on a day-to-day basis, resolving issues in a timely fashion with a high level of customer satisfaction.
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Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams, both technical and business.
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Perform system health check, monitoring, alerting, and corresponding action as required.
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Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.
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Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
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Responsible for ensuring the production and maintenance of high-quality support documents and processes.
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Write simple SQL queries against database and generate reports.
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Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
What do you need to succeed?
Must-have
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Experience with Pega platform and Pega-based applications.
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Experience with AI-powered, application support-focused solutions
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Experience with architecture/process workflow analysis and design.
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Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
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Excellent interpersonal and communication skills (verbal and written)
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Basic knowledge and troubleshooting of SQL, Unix, Job Scheduling etc.
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Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace, and PagerDuty
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Flexibility to be part of a rotational on-call support model
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