We’re GF Piping Systems Canada Ltd., a world-leading provider of environmentally friendly piping systems for industry, utility, and building technology. Our mission is to improve the environment and the lives of our customers with exceptional products.
We are looking for a Bilingual Inside Sales Representative for GF Piping Systems Canada in Vaughan, ON.
Summary:
Reporting to the Director of Customer Service in Vaughan, the Inside Sales Representative will be responsible for responding to customer needs, including providing technical information, product submittals, quotations, and processing customer purchase orders. This person will be a key contributor to the company, with a strong focus on client retention and satisfaction.
Key Responsibilities:
- Build and maintain strong relationships with customers by proactively following up on their satisfaction with company services and addressing any inquiries or concerns.
- Serve as the customer's main point of contact, relaying information and coordinating with internal teams to resolve issues.
- Ensure customer requests are fulfilled on time by handling logistics, such as processing purchases, tracking shipments, and coordinating with internal teams to ensure prompt delivery of services.
- Respond to customer needs by providing technical information, product submittals, quotations, and processing purchase orders.
- Understand customer needs and requirements and take appropriate action to address them.
Requirements:
- 2 to 4 years of related experience in inside sales or a similar role.
- Proven inside sales experience in an environment requiring technical service.
- Strong verbal and written communication skills in English and French, with the ability to adapt to the changing needs of customers and provide creative solutions to complaints and concerns.
- Must have excellent attention to detail.
- Proficiency in SAP and Microsoft Excel is required; familiarity with Microsoft Dynamics 365 is a plus.
- Data entry skills.
- Strong client-focused and service-oriented mindset, with a commitment to understanding and fulfilling customer needs.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
