What's in it for you:
Are you passionate about delivering efficient service and creating unforgettable guest experiences through genuine emotional connections? If so, we invite you to explore the opportunity to join our team. As a Guest Services Associate, you’ll play a vital role in shaping each guest’s stay—from the moment they arrive to the moment they depart. Your commitment to excellence will help ensure every guest enjoys a seamless, welcoming, and memorable visit.
What your day will look like:
- The Guest Service Associate will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out.
- Posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next day reports to the Front Office, Housekeeping, Food and Beverage, Banquets, Health Club, Sales and Executive Office as required.
- This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.
- This role provides a wonderful introduction to the hotel industry as it allows interaction with several areas of the hotel.
Your experience and skills include:
- A minimum of one year previous hotel experience is preferred but not required.
- Able to work flexible hours, including overnight shifts.
- Must possess excellent communication and guest service skills, both verbal and written.
- Must be able to fluently speak, read, write and understand English.
- Able to maintain professional standards while multi-tasking in an extremely busy environment.
- Excellent knowledge of the city, including local events, restaurants, shopping and attractions.
- Able to communicate with guests in a confident and pleasing manner in a variety of situations.
- Must possess basic computer skills.
- Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
- Must be a team player but able to work independently.
- Must be eligible to work in Canada. Valid Work or Study Permits – 1 Year Minimum Validity.
To note:
- Complete job description will be presented at the time of job offer
ABOUT US
The Westin Wall Centre, Vancouver Airport and Sheraton Vancouver Wall Centre provide guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.
A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.
Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.
The Westin Wall Centre, Vancouver Airport Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding “open positions” and have even requested banking information from candidates.
The Westin Wall Centre, Vancouver Airport Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.
DIVERSITY
Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.
Job Type: Full-time
Pay: $27.35-$30.40 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
Application question(s):
- If applicable, is your study or work permit valid for at least 1 year?
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Class 5 Licence (required)
Work Location: In person
