About Dynadot
Dynadot is a leading, ICANN-accredited domain name registrar headquartered in San Mateo, California. Founded in 2002, we manage over 10 million domains for more than 1 million customers across 108 countries. We offer a suite of tools and services to make domain management simple, centralized, and secure, and we're constantly innovating to stay ahead in a dynamic industry. As we continue to grow, we're looking for two driven and customer-focused Customer Support Representatives to join our Toronto team!
Work Days
This is a full-time, hybrid position. We have openings with the following shifts and schedules:
- Position 1: Sunday-Thursday (9am to 6pm Eastern)
- Position 2: Tuesday-Saturday (9am to 6pm Eastern)
Please indicate your shift preference in your application.
NOTE: During the 8-week training period, new hires will work Monday-Friday. Training hours will begin later than the standard 9am-6pm schedule; specific hours will be provided upon hire.
Responsibilities
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Respond promptly to customer inquiries via email, support tickets, live chat, and other communication channels.
- Answer technical questions regarding our products and services, including domains, DNS, hosting, and SSL certificates, and troubleshoot issues that may arise.
- Navigate and utilize Dynadot’s proprietary internal admin system to manage customer accounts, orders, and support tickets.
- Review and process orders, transactions, and refund requests accurately and efficiently.
- Guide customers through account actions such as domain transfers, DNS updates, and account settings changes.
- Identify customer needs and proactively suggest relevant products, tools, or features to support their goals.
- Collaborate with teammates and other departments to resolve complex customer issues.
- Write and maintain knowledge based articles, FAQs, and internal documentation.
- Stay up to date on domain industry policies, trends, and changes.
- Contribute to individually assigned projects or assist team members with ongoing initiatives.
Required Qualifications
- Fluent in English with strong written and verbal communication skills.
- 1+ years of experience in customer support or a related field.
- Comfortable working in a fast-paced, tech-driven environment.
- Willingness to learn technical concepts such as DNS, domain transfers, WHOIS, name servers, and SSL certificates – full training provided.
- Strong active listening, patience, and conflict resolution skills.
- Excellent problem-solving skills and keen attention to detail.
- Resourceful, self-motivated, and able to work independently.
- Open to working weekends and some holiday shifts to support 24/7 coverage; scheduling is volunteer-based with a rotating backup system.
How to Apply
If interested, please submit your resume as a PDF to [email protected], along with your preferred shift – Position 1 (Sunday-Thursday) or Position 2 (Tuesday-Saturday).
Pay: $45,000.00-$48,000.00 per year
Benefits:
Work Location: Hybrid remote in Toronto, ON M5G 1T6
