COMMUNITY OUTREACH & REFERRAL COORDINATOR
Brintnell Counselling & Psychology
Permanent Part-Time | 5–10 Hours per Week
Community-Based and In Person | Northeast Edmonton
Brintnell Counselling & Psychology is seeking an organized, outgoing and relationship-focused Community Outreach & Referral Coordinator to develop professional referral connections throughout Edmonton and surrounding communities.
This is not simply a flyer-distribution or social-media position. The successful candidate will manage outreach initiatives from beginning to end: identifying potential referral partners, learning about their needs, coordinating appropriate materials, making contact, delivering information, following up and maintaining long-term professional relationships.
The goal of this position is to increase appropriate referrals while developing trusted connections between Brintnell Counselling & Psychology and the communities we serve.
KEY RESPONSIBILITIES
Referral Relationships
- Research and identify medical clinics, physicians, schools, community organizations, rehabilitation providers and other potential referral partners
- Identify and communicate with the correct decision-maker or referral contact
- Initiate contact by telephone, email and in-person visits
- Learn about each organization’s populations, service needs and referral gaps
- Explain Brintnell’s services, clinicians, availability and referral process accurately
- Establish and maintain professional business-to-business relationships
- Arrange meetings, presentations and clinic visits when appropriate
- Keep referral partners informed about relevant services and availability
Outreach Materials
- Determine which information and materials each organization requires
- Communicate material needs, quantities and deadlines to the clinic’s marketing support and Founder
- Coordinate the approval, printing, organization and distribution of brochures, clinician profiles, referral instructions and service-specific materials
- Deliver or send materials to the appropriate contact
- Confirm that materials were received
- Maintain an organized inventory and identify when materials require updating or reordering
- Ensure outdated materials are replaced promptly
Follow-Up and Referral Development
- Follow up consistently after calls, emails, meetings and material deliveries
- Respond to questions from referral partners
- Identify barriers that may prevent organizations or clients from accessing services
- Recommend additional information, services or outreach initiatives based on community feedback
- Maintain relationships beyond the initial introduction
- Coordinate with clinic administration to ensure incoming referrals receive prompt follow-up
Community Events
- Research relevant community events, health fairs and networking opportunities
- Help organize clinic open houses, presentations, workshops and collaborative events
- Coordinate registration, materials, displays, clinician participation and event logistics
- Represent the clinic professionally at approved events
- Complete follow-up with attendees and participating organizations
Tracking and Reporting
- Maintain a detailed outreach tracker containing all contacts, conversations, materials, follow-ups and next steps
- Track referral sources, inquiries, consultations and initial appointments resulting from outreach
- Provide regular reports on activities, results, community needs and opportunities
- Identify which organizations and outreach activities are producing meaningful referral relationships
QUALIFICATIONS
- Experience in outreach, referral coordination, business development, healthcare, education, social services, administration or relationship-based sales
- Strong verbal and written communication
- Comfortable initiating telephone calls, emails and in-person business conversations
- Able to establish relationships without using high-pressure sales tactics
- Highly organized and consistent with follow-up
- Able to manage projects independently from planning through completion
- Comfortable using Google Workspace and electronic tracking systems
- Mental-health, medical-office or community-services experience is an asset
- Event-planning experience is an asset
- Valid driver’s licence and reliable transportation are required
THE RIGHT FIT
You may be a strong fit if you enjoy connecting with people, learning about community needs and building professional relationships. You must be someone who follows through consistently and understands that effective outreach requires more than distributing materials—it requires continued communication, responsiveness and trust.
SCHEDULE AND COMPENSATION
- Permanent part-time
- Approximately 5–10 hours per week initially
- Primarily weekday daytime hours
- Occasional availability for community events
- $20–$23 per hour, depending on relevant experience
- Approved business mileage reimbursed
HOW TO APPLY
Please email your résumé and brief cover letter to [email protected]
Use the subject line:
Community Outreach & Referral Coordinator Application – Your Full Name
Please include:
- Your consistent weekly availability
- An example of a professional relationship or partnership you helped establish
- Your experience with telephone, email or in-person outreach
- Any experience organizing events
- Confirmation that you have reliable transportation
Pay: $18.00-$22.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Work Location: In person
