Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.
We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.
At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.
The Client Service Manager is responsible for the delivery and operational leadership of Team Leaders / Recruiters & Sourcers for one large regional complex solution or multiple regional teams. Supporting the Senior Manager/Client Services director in driving the achievement of the function’s commercial and people strategy; managing their teams to fulfil all contractually agreed service and quality thresholds.
Ensuring that your team have the tools, training, and support that they need to attract, find, and engage great talent. Responsible for ensuring that your team partner with candidates, client recruiters and hiring managers - providing feedback, insight, and advice, delivering an experience that is authentic, engaging, and professional.
Working as a trusted partner with Client Services Leadership team, act as the primary point of escalation for any day-to-day operational issues.
What you’ll do:
- Execute people strategy across team span focusing on hiring, development, wellbeing, engagement, and retention.
- Leading, coaching, and developing direct reports (Team Leaders) with a clear focus on tangible outcomes, talent development and provision of destination career pathways
- Support and where appropriate lead team meetings & engagement activity
- Input into and conduct Talent Review Meetings each Quarter with a focus on talent
development and mobility across broader teams & COE
- Conduct quarterly performance appraisals, mid-year and end of year reviews,
including PDPs
- Responsible for scaling up/down the teams to ensure delivery against target and
budget.
- Input in to, and action, account budget and reforecast processes to align team
structures and performance outcomes with demand plans and client account strategy
- Responsible for ensuring team understands the account’s commercial model, and
their role in helping achieve its strategic priorities and KPI targets
- Accountable for accurate and timely reporting of operational performance from both an AMS and client perspective. Adopt all new reporting toolkits to accurately manage team capacity, workload allocation, funnel metrics and outputs.
- Weekly review of performance trends including follow up conversations with DR's and key internal stakeholders
- Execute and deploy client fulfilment strategy across portfolio
- Work with Team Leaders to ensure that tools and channel strategy supports
achievement of key metrics such as source mix, time to short list etc. and ensure that all Sourcers are utilising all tools effectively. Review of tool utilisation / channel
utilisation etc. (LinkedIn, Talent Communities, CVDB's etc.)
- Drive down non-compliance for client accounts, increasing account revenue and
profitability. Review data integrity across ATS & CRM and ensure that TLs are
conducting QA activity across their teams e.g., Advert management, Screening &
Briefing QA, Mandatory Process / Training
- Work with AMS peers to understand best practices and opportunity for innovation leveraging experience from other client groups Execute & embed Projects / CI / Transformation / Stabilization as required
- Proven people leadership experience (manager level)
- Experience leading senior/experienced team members
- Strong knowledge of the Canadian/US/LATAM recruitment market
- Ability to proactively plan, advise, and influence stakeholders
- Excellent coaching, counselling, and team development skills
Nice to Have
- Experience within the energy or similar complex industry
- Exposure to large, global or matrixed organizations
- Experience driving process improvement or transformation
If you don’t meet every requirement but you feel you have the right skills and potential, we want to hear from you.
We all play a role in our success - whether that’s working directly with clients or adding value behind the scenes. By working together, we bring stronger insight to our clients and create more diverse and rewarding career journeys for our people.
Beyond our standard benefits package, you’ll have the flexibility, autonomy, and trust to work in a way that fits you. Our focus is on enabling meaningful collaboration and support, so you can do your best work - your way.
We offer
- Growth and development focused on your strengths
- A team that values being Passionate, Bold, and Authentic
- Supportive communities such as our Employee Resource Groups (ERGs)
- Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
- We are committed to pay transparency and fairness. For this role, the initial expected remuneration is $99k to $131k, plus applicable benefits.
This range is specific to the advertised locations and may not be applicable to other locations.
Canada Supplemental Medical/Dental/Vision, Life, Disability, RRSP/DPSP, Paid Holidays/Vacation/Sick Time, Paid Parental Leave, Performance Bonus
Our statement
We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.
If you’re ready to bring your skills and curiosity click Apply and let’s explore what we can achieve together!
