FULL & PART-TIME HOSTS
Hospitality Team
A fresh era is beginning at Pheasant Glen Golf Resort, opening meaningful career paths for those driven to contribute to a premier destination. As our resort evolves, we are seeking energetic, professional individuals with hospitality in their heart to join a team focused on excellence for our community and guests. Whether your expertise lies in hospitality, culinary arts, golf operations, or turf management, we provide a space where your effort is seen and you can grow alongside Vancouver Island’s finest golf experience.
Why Pheasant Glen?
- Tight dedicated team, real impact.
- Quality over quantity.
- Team over ego.
- Being a part of something significant.
- Constant opportunities to learn about quality food and wines and hospitality.
Your effort is seen here. And it matters!
Who We’re Looking For:
We’re looking for experienced and enthusiastic team members who:
- Thrive in small, close-knit teams that exude energy.
- Handle intensity but value balance.
- Aren’t afraid of physical and mental work.
- Are active listeners who can focus on attention to details.
- Believe in team success over solo glory.
- Aware that service and servant are very different.
- Understanding that every single interaction with a guest…means something.
Real Talk: The Work
- It’s physical (movement, energy, volume)
- It’s mental (focus, personalization, unwavering hospitality)
- It can be stressful — but never unsupported.
No sugarcoating:
Seasons have highs and lows. Stress happens…
But so does growth, support, and pride in what we can create together!
Our Vibe & Values
We live these daily:
Everything we do is done with intent.
- Guest-first, not guest-numbers.
- Professionalism under pressure.
- Authenticity and reliability over pretense.
- The sharing passion and enthusiasm is infectious.
- Life is short, we better have fun.
Whether you’re in the Heart of House, Guest Facing, or Behind the Scenes:
- You’re seen. You’re heard. You’re essential. You’re valued.
- Onboarding is learning by doing, supported by mentors who’ve been there.
If “doing the bare minimum” is your goal — this opportunity isn’t for you…
If increasing your knowledge, skill and growth is important to you — please join us!
THE ROLE
Hosts are the first and last point of contact for our restaurant guests, creating memorable experiences through genuine warmth, thoughtful communication and confident, organized service. This role requires polished guest interaction, accurate reservation management and calm coordination during high-volume service.
KEY RESPONSIBILITIES
- Welcome every guest with genuine warmth, enthusiasm and professionalism while anticipating opportunities to personalize their experience.
- Manage reservations, waitlists and table assignments accurately and efficiently using SevenRooms or a similar reservation platform.
- Record guest preferences, special occasions, allergies and reservation details with care and attention to detail.
- Answer telephone and online inquiries with warmth, clarity and professionalism.
- Coordinate seating with restaurant managers, servers, bartenders and culinary teams while maintaining an accurate understanding of table availability and anticipated dining times.
- Communicate reservation changes, delays and special requests promptly and tactfully.
- Provide accurate information about menus, restaurant hours, resort amenities and special events while maintaining a polished, organized and welcoming host area.
- Represent Pheasant Glen, Dutton Chop House and Coyote Bill’s with integrity, pride and genuine hospitality.
QUALIFICATIONS
- Previous hosting, restaurant or guest-service experience.
- Experience using SevenRooms, OpenTable or a comparable reservation platform.
- Strong telephone, written and in-person communication skills.
- Experience in an upscale restaurant, resort or high-volume hospitality environment.
- Highly organized and able to manage multiple priorities while maintaining attention to detail.
- Fun, outgoing and engaging, with a thoughtful, emotionally intelligent and solutions-focused approach.
- Reliable, accountable and team-first, with availability to work evenings, weekends and holidays; Serving It Right is considered an asset.
WHAT WE VALUE
We value genuine hospitality, warmth, thoughtful communication, pride, teamwork and attention to detail. Our ideal host understands that making a memory is more valuable than making a dollar and creates a welcoming guest experience through sincere engagement, organization and professionalism.
HOW TO APPLY
Forward a cover letter, an up-to-date CV and professional references to [email protected]. We thank all applicants for their interest; only those selected for an interview will be contacted.
Pheasant Glen Golf Resort is an equal opportunity employer.
Pay: $18.25-$24.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
Work Location: In person
