Job title: Remote Operations Manager
Work Location: Remote | Work at home
Type of employment: Full-Time
Salary offered:
– Base salary for a Full-Time job (40 hours per week): $6,500 - $8,000 per month (depending on experience).
Work schedule: Monday to Friday, 9:00 AM – 5:00 PM (local time alignment required)
Bona Group Inc. is a growing accounting and business advisory firm serving small to medium-sized businesses across Canada. We help our clients make better financial decisions through accurate reporting, clear analysis, and practical advice.
We are looking for an Operations Manager who wants to work in a strategic, professional environment where leadership and process improvement are key. You'll oversee daily operations, coordinate between departments, and ensure that all operations run efficiently and align with company goals.
If you enjoy leading teams, solving problems, and driving operational excellence, this is a great opportunity to grow your career in a supportive, collaborative team.
Bona Group Inc. is a full-service tax and accounting firm located in Whitby, ON. Since our founding, we've specialized in helping small to medium-sized businesses solve their financial and operational challenges.
Our mission is to provide affordable accounting and advisory services that reduce the administrative burden on business owners, allowing them to focus on their core strengths and business growth. We believe that by handling complex financial processes with a high level of accuracy and professionalism, we enable our clients to improve efficiency and focus on increasing profitability.
We have built a reputation for personal service and reliability in our industry. For each client, we aim to support financial stability and long-term success, helping them achieve or exceed industry performance benchmarks.
Our approach is based on three core principles:
Value
We tailor our services to each client's needs, ensuring they only receive what is necessary and relevant. This allows us to support sustainable growth while avoiding unnecessary costs.
Integrity
We are committed to delivering accurate, timely, and reliable financial information based on our experience and professional standards.
Trust
Trust is built through consistent delivery of value and integrity, leading to long-term relationships and client referrals.
Our team serves the accounting and tax needs of individuals and small to mid-sized businesses. We work closely with clients to understand their goals and provide customized support that helps improve efficiency and financial outcomes.
Our services include tax preparation and planning, bookkeeping, payroll, outsourced controller services, budgeting, cash flow forecasting, and financial reporting. We also provide consulting and support for accounting systems such as QuickBooks®.
We work with clients across a wide range of industries, including professional services, healthcare, construction, retail, hospitality, and other small business sectors.
We are looking for an experienced, results-driven Remote Operations Manager to oversee and optimize our daily operations. In this leadership role, you will manage workflows, coordinate between departments, oversee client projects, and ensure that all operations run efficiently and align with company goals.
Your primary focus will be on:
- Overseeing daily operations and ensuring smooth workflow across departments
- Developing and implementing operational policies and procedures
- Monitoring project timelines and ensuring deadlines are met
- Identifying operational bottlenecks and implementing solutions
- Managing internal resources and coordinating team workloads
You will work closely with accounting, tax, advisory, and administrative teams. This role is ideal for someone who enjoys leading teams, solving problems, and driving operational excellence.
- Oversee daily operations and ensure smooth workflow across departments
- Develop and implement operational policies and procedures
- Monitor project timelines and ensure deadlines are met
- Identify operational bottlenecks and implement solutions
- Manage internal resources and coordinate team workloads
- Serve as escalation point for complex client issues
- Coordinate client projects across accounting, tax, and advisory teams
- Ensure quality control and consistency in client deliverables
- Monitor client satisfaction and address concerns proactively
- Assist with onboarding new clients and managing engagement documentation
- Supervise and support administrative and support staff
- Conduct regular team meetings and performance check-ins
- Identify training needs and coordinate professional development
- Foster a positive, collaborative, and accountable remote work culture
- Assist with recruitment and onboarding of new team members
- Generate operational reports for senior management
- Track key performance indicators and operational metrics
- Contribute to strategic planning and business growth initiatives
- Identify opportunities to improve efficiency and reduce costs
- Ensure compliance with company policies and regulatory requirements
- Review daily operations and prioritize urgent tasks
- Conduct team check-ins and address team questions
- Monitor client projects and ensure deadlines are met
- Coordinate with department heads on resource allocation
- Generate and review operational reports
- Address client escalations and resolve issues
- Identify process improvements and implement changes
- 3+ years of experience in operations management, project management, or a related leadership role
- Proven ability to manage multiple projects and teams simultaneously
- Strong leadership, communication, and problem-solving skills
- Experience with remote team management is strongly preferred
- Proficiency in Microsoft Office Suite and project management tools
- High attention to detail and ability to work under pressure
- Experience in professional services, accounting, or consulting is an asset
- Bachelor's degree in business administration, management, or a related field is preferred
- Reliable internet connection and dedicated home office space
- Legally eligible to work in Canada
- Extended medical and health coverage that includes medical, dental and vision.
- Career advancement opportunities.
- Work-at-Home Opportunity.
- Tuition reimbursement.
- Paid holidays and generous paid time off.
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy.
The compensation package is as follows:
The total compensation plan for full-time is made up of a monthly fee with monthly, quarterly and annual bonuses totalling approximately $78,000 - $100,000 per year depending on company targets achieved.
- A dedicated, private home office space in your residence.
We will provide our remote employees with equipment essential to their duties, such as laptops, headsets and mobile phones (if applicable). We will install the VPN and software required by the company when the employees receive their equipment. The equipment we provide is owned by the company. The company retains control of the property and reserves the right to monitor company property, even when it is being used at your remote site. Employees must keep it safe and avoid misuse. Company provided equipment is to be used for business purposes only. The remote worker will sign an inventory of all company property received and agree to take appropriate steps to protect the items from damage or theft. In the event of termination of employment, all company property will be returned to the company unless other arrangements have been made.
We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.
REGARDING COVID-19: As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site and requesting masks to be worn.
If you are interested in this position and meet the qualifications, please submit your application using the "Apply Now" button.
We review every application carefully and will contact you if you are selected for the next steps.
