Job Summary
Super 8 by Wyndham Red Deer North is seeking an experienced, results-driven Hotel General Manager to oversee all aspects of hotel operations. The successful candidate will provide strong leadership, maximize revenue, ensure exceptional guest satisfaction, maintain brand standards, and lead a high-performing team.
This role is ideal for an experienced hospitality professional with a proven track record in hotel management.
Responsibilities
- Oversee the daily operations of the hotel, including Front Desk, Housekeeping, Maintenance, and Food & Beverage.
- Recruit, train, supervise, schedule, and evaluate hotel staff.
- Ensure outstanding guest service and promptly resolve guest concerns.
- Monitor hotel performance, occupancy, ADR, RevPAR, and profitability.
- Prepare budgets, forecasts, payroll, and financial reports.
- Manage expenses while maintaining service quality.
- Ensure compliance with Wyndham brand standards, health and safety regulations, and company policies.
- Handle online reputation management by responding to guest reviews.
- Develop and implement sales and marketing strategies to increase occupancy.
- Build relationships with corporate clients, travel agencies, contractors, and local businesses.
- Monitor inventory and coordinate purchasing of hotel supplies.
- Oversee preventive maintenance and property improvement projects.
- Ensure compliance with Alberta employment standards and workplace safety regulations.
- Work closely with ownership to achieve business goals.
Qualifications Required:
- Minimum 2–4 years of hotel General Manager experience (Hotel experience is mandatory).
- Strong knowledge of hotel operations.
- Experience with hotel Property Management Systems (PMS) such as OPERA, SynXis, or similar systems.
- Excellent leadership and team management skills.
- Strong financial management and budgeting experience.
- Excellent communication and customer service skills.
- Ability to work flexible hours, including weekends and holidays when required.
- Valid driver's licence.
Preferred:
- Wyndham hotel experience.
- Experience with revenue management.
- Sales and business development experience.
- Hospitality Management diploma or degree.
Skills
- Leadership
- Staff Management
- Revenue Management
- Budgeting
- Problem Solving
- Guest Relations
- Conflict Resolution
- Time Management
- Microsoft Office
- Hotel PMS Systems
- Organizational Skills
Compensation & Benefits
- Competitive salary based on experience.
- Performance-based bonus opportunities.
- Paid vacation.
- Employee hotel discounts.
- Professional development opportunities.
- Career growth within the organization.
Schedule
- Full-time
- 8-hour shifts
- Weekends as required
- Holidays as required
- On-call when necessary
Work Location: In person
