Alpha Auto Group (AAG) is a Canadian automotive retailer with a rapidly expanding network of dealerships across North America. We focus on providing exceptional customer experiences, developing high-performing teams, and fostering trusted partnerships with our manufacturers, all while maintaining a dedication to excellence rooted in drive, discipline, and a data-driven mindset.
At AAG, we’re continuing to grow and shape the future of the automotive industry. We’re currently hiring a Service Advisor to join our team at Elite BMW.
At Elite BMW, we are more than just a premium brand, we deliver a premium experience. Our team is committed to craftsmanship, attention to detail, and creating an elevated environment for both customers and employees.
Please know that the full compensation listed for this position is dependent on a commission-based bonus structure. The salary range mentioned in the job posting represents the potential earnings of this role.
What We Offer
At AAG, our people are our greatest asset, and we’re committed to helping you succeed. When you join our team, you can expect:
Compensation & Benefits: Competitive pay, performance-based incentives, and a comprehensive benefits package.
Career Growth: Ongoing training, mentorship, and opportunities for advancement.
Results-Oriented Culture: A high-performance environment where passion, achievement, and impact are recognized and celebrated
Responsibilities
- Work directly with customers and technicians to ensure effective communication and operations within the service department.
- Handle customer service-related questions and concerns with a genuine intent to advise and solve problems.
- Build rapport with customers and create a loyal customer base through effective communication methods (inbound/outbound calls).
- Follow through on prospecting calls and customer follow-up within specific time frames.
- Work with KPIs to assess performance and continuously improve.
- Greet clients professionally and review customer concerns to accurately write up repair orders.
- Schedule service appointments and manage daily repair order flow (10–15 ROs/day).
- Communicate effectively with technicians to ensure timely completion of work.
- Present and upsell recommended services based on vehicle history and inspections.
- Follow up with customers on service progress and post-visit satisfaction.
- Maintain high CSI and NPS scores through excellent service and follow-through.
- Collaborate with the Parts and Service team to streamline workflows and improve efficiency.
Qualifications
- Minimum 2 years of experience as a Service Advisor in a dealership setting.
- Solid understanding of customer satisfaction metrics (CSI, NPS).
- Excellent communication and interpersonal skills.
- Proven ability to multitask and manage a high-volume service drive.
- Detail-oriented, organized, and adept at following up on tasks.
- Bilingual (English/French) preferred.
- Knowledge of automotive servicing methods.
- Desire to work in a team-based environment and collaboratively achieve goals.
- Passion for providing human-centered customer experiences.
- Ability to adapt quickly to changing priorities.
- Growth mindset, open to coaching, feedback, and continuous development.
- Proficient in Microsoft Office Applications (Excel, Word, Outlook).
Job Type: Full-time
Pay: $45,000.00-$95,000.00 per year
Experience:
- Customer Service: 2 years (preferred)
- Service Advisor: 1 year (preferred)
Language:
- French (preferred)
- English (required)
Licence/Certification:
- Driver's License (required)
Work Location: In person
