Company Description
Known for its strong commitment to customer service and community involvement, Chick-fil-A fosters a positive work environment that emphasizes teamwork, leadership development, and personal growth. Team members & leaders often benefit from flexible scheduling, competitive pay, and opportunities for advancement within the company. The company culture is rooted in values such as respect, integrity, and a strong work ethic, prioritizing both team member satisfaction and operational excellence.
Role Description
The Restaurant Manager is responsible for the actions of the team and the overall reputation of the business. They play a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability. Many who are attracted to this position desire to become a Chick-fil-A Owner/Operator, run a small business, develop leadership skills, or pursue a long-term role. We are recruiting for a results-oriented individual who desires to be part of a high-performing business and team.
Primary Duties and Responsibilities
Ensure proper Chick-fil-A training and standards are taught and maintained resulting in 98% or above in Deloitte evaluations and a 1 in Ecosure evaluations
Lead weekly Team Leader meetings to discuss performance metrics, develop leaders, and communicate relevant business needs and information
Keep store in like-new condition through equipment and facilities maintenance
Ensure a balanced profit approach through intentional focus on labor, food cost, and IPO
Maintain 82% or above in key Customer Experience Monitor (CEM) categories
Partner with the Human Resources department to interview and select top talent
Coach and develop Team Members, Team Leaders, and Person-In-Charge (PIC)
Build talent pipelines within the team, recognizing and developing individuals with leadership potential
Provide fair, objective, and constructive performance feedback
Build team culture and morale
Operational Leadership & Urgency
Shift Strategy: Lead the FOH and BOH teams each shift with a game plan and shift forecasts.
Speed of Service (SOS): Ensure Team Members work at a pace to maintain established SOS guidelines, communicating with urgency to the team.
Production Standards: Ensure strict adherence to recipes, weights, measurements, and food safety standards.
Execution: Oversee food preparation, cooking, assembly, and efficient packaging of raw, hot, and cold food.
Quality Systems: Utilize the Automated Holding Assistant (AHA) and other equipment to maintain food quality and restaurant standards.
Vendor & Facilities: Coordinate and communicate with third-party vendors (cleaning, security, property management); manage the Maintenance Report and resolve all help tickets.
Physicality: Perform physical activities such as lifting (up to 50 lbs.), balancing, bending, and standing for long periods.
HR, Administration & Confidentiality
Talent Management: Manage selection, grading, and the recruiting process to hire top talent. Conduct initial interviews and oversee onboarding/orientation in Ceridian and Humi.
Accountability & Data Integrity: Organize and maintain all Team Member HR Files, including Write Ups and a clinical summary of team member tardiness, absenteeism, and disciplinary actions.
Payroll & Scheduling: Complete weekly schedules to daily/weekly labour goals and manage bi-weekly payroll, including correcting/updating time punches.
Training Stewardship: Plan training courses via CFA Pathway; audit all training shifts and provide training updates regarding Trainee performance.
Compliance Audits: Audit First Aid Certification, Food Safety Handlers, Safety Awareness Training, and any injuries/WSIB reports.
Financial & Administrative Stewardship
Invoicing: Track all supplier invoices and provide proper documentation into the expense platform.
Reconciliation: Reconcile 3rd Party reports and credits submitted for weekly tracking.
Communication: Respond timely to calls, messages, and updates via Connectteam.
Conflict Resolution: Engage in and resolve customer complaints through genuine hospitality.
Resource Management: Oversee uniform orders, cleaning schedule updates, and manage all Vacation and Leave Balances.
Culture Leadership: Lead the Culture Team updates to ensure a positive, people-focused environment.
The Executive Scorecard (Weekly Metrics)
Performance is measured by the clinical analysis of the following data points:
Pillar Key Performance Indicators (KPIs)
Food SafetyFood Safety Score of 1:
No repeat SAFE findings; 100% completion of SAFE Daily; Track any missed SAFE/ERQA streaks.
QIV Score: Maintain 100% QIV; Weekly AHA Score performance.
CEM & CARES: Rolling 30-day CEM scores; CARES update trends and Google Reviews.
SOS: Achievement of SOS goals; Transaction Count comparison to previous month.
P&L Health: Food Cost and Paper Cost compared to previous month; Waste Report analysis.
Growth Metrics: Sales totals, Check Average, and Catering Orders compared to previous month.
Cash & Credits: Cash Variance accuracy; Credits Submitted; Refund Report review.
Attendance: Team member tardiness/absenteeism summary; Disciplinary Summary.
Spot Counts: Record of Inventory Spot Count streaks missed or completed.
Facility Health: Maintenance report status and open Help Tickets.
Behaviours of Success
Core Values: Demonstrate "Behaviours of Success": Relationships, Integrity, Spark & Excellence.
Professionalism: Must be mature, patient, professional, and always have a growth mindset.
Feedback: Provide constructive and positive feedback to all team members using the E.S.R.M. Model.
Character: Demonstrate strong character and integrity regarding confidential information beyond just functional skills.
Qualifications
Advanced Food Safety Certificate is a must.
Excellent communication, organizational, and leadership skills.
Prior experience in a Chick-fil-A restaurant leadership role is preferred.
Ability to troubleshoot, problem solve, and make quick decisions on a daily basis
Set goals and motivate a team towards achieving those goals
Proven ability to recognize strengths and passions in others
Ability to work in a fast-paced, high volume environment
Excellent communication (verbal and written), interpersonal, teamwork, and leadership skills
Desire to grow and be developed as an individual
Strong business acumen
Demonstrated ability to manage multiple projects and prioritize time
Proven ability to drive an area of business and achieve significant results with minimal supervision
Computer proficiency including email, Microsoft Suite applications, and data analysis reports
Proven leadership experience (3+ years preferred), ideally in a high-volume restaurant or retail environment
Experience leading large teams (60+ team members)
Strong understanding of food safety, quality assurance, and cost control
High emotional intelligence and strong interpersonal skills
Committed to excellence, hospitality, and continuous improvement
Passion for Chick-fil-A’s mission, values, and guest service philosophy
Ability to work full-time with a flexible schedule, including early mornings, evenings, and weekends as needed
Job Type: Full-time
Pay: $23.00-$25.00 per hour
Application question(s):
- Are you legally permitted to work in Canada?
- Do you have the ability to handle a highly demanding and fast-paced restaurant environment?
- Do you have the ability to provide clear and concise communication?
Education:
- Bachelor's Degree (preferred)
Experience:
- Restaurant Leadership: 3 years (required)
- Leadership: 2 years (preferred)
Licence/Certification:
- First Aid Certification (required)
- Advanced Food Safety Certification (required)
Location:
Work Location: In person
