Job Summary
Join our dynamic hospitality team as a Night Auditor/Front Desk Agent, where you'll be the welcoming face and reliable point of contact for our guests during overnight hours. This role combines the essential duties of guest check-in and check-out, ensuring seamless guest experiences, with the critical responsibility of auditing daily financial transactions to maintain accurate records. Your energetic and professional approach will help create a warm, safe, and efficient environment for all visitors while supporting the smooth operation of our hotel during the night shift.
Responsibilities
- Greet guests warmly upon arrival, providing exceptional customer service and addressing their needs with a friendly, professional demeanor
- Manage guest check-in and check-out processes efficiently using multi-line phone systems and front desk software
- Handle guest inquiries, requests, and complaints with patience and proactive solutions to ensure satisfaction
- Conduct nightly audits of financial transactions, including billing, payments, and account adjustments to ensure accuracy
- Maintain security by monitoring CCTV surveillance, conducting routine inspections of public areas, and controlling access to the property
- Prepare shift reports, incident logs, and financial documentation accurately for management review
- Assist with administrative tasks such as answering phones with proper phone etiquette and managing reservations or special requests
- Loading Laundry and Dryer Machines
- Preparing early morning breakfast room
Qualifications
- Previous hotel or hospitality experience is highly preferred; familiarity with front desk operations is a plus
- Multilingual or bilingual skills are advantageous for serving diverse guest populations
- Excellent customer service skills with a positive attitude and strong communication abilities
- Proficiency in multi-line phone systems and hotel management software
- Knowledge of guest services standards, hospitality best practices, and security procedures
- Ability to work independently during overnight hours while maintaining high energy levels and attention to detail
- Strong organizational skills with the ability to handle multiple tasks efficiently in a fast-paced environment
Pay: $16.95-$18.00 per hour
Expected hours: 23.0 – 37.5 per week
Benefits:
- On-site gym
- On-site parking
Application question(s):
- Are you able to work 11pm-7am and are you available on weekends?
Work Location: In person
