Five Star Building Services is hiring a full-time (Monday to Friday) Head Concierge.
This position will be based in Coquitlam, BC.
Five Star Building Services is proudly Canadian-owned and operated, situated in the vibrant heart of Vancouver, BC. For more than 25 years, we've led the industry, offering a comprehensive suite of services ranging from Building Maintenance, Building Management, Concierge to Caretaking and Janitorial Services. We're about people – passionate, eager individuals who thrive in a culture of growth and collaboration. At Five Star, we're not just a team; we're a family, united by a shared commitment to excellence and continuous improvement.
Duties and Responsibilities:
- Greeting and Customer Service: Welcome residents and guests; assist with inquiries, reservations, and appointments while maintaining a professional demeanor.
- Security and Access Control: Conduct visual inspections of key areas, monitor building access, register visitors, and enforce security protocols. Perform security patrols and oversee compliance with bylaws.
- Package Management: Receive, log, and distribute packages; notify residents of arrivals and coordinate pickups.
- Communication and Coordination: Manage incoming calls and emails; relay important information to residents and maintenance staff.
- Building Maintenance and Inspections: Conduct routine inspections of common areas and amenities, report maintenance issues, and coordinate amenity bookings.
- Documentation and Reporting: Maintain accurate records of visitor logs and package deliveries; prepare daily shift reports and activity logs.
- Move-Ins and Outs: Coordinate logistics for new residents, including paperwork, elevator usage, and inspections.
- Emergency Response: Act as the first point of contact for emergencies, following protocols for evacuations and incidents.
- Team Management: Oversee and train concierge staff, ensuring high standards of service and performance. Foster a collaborative team environment and provide guidance on operational procedures.
- Continuous Improvement: Stay informed about building policies and contribute to a positive work environment.
Knowledge & Skills:
- At least 3 years' experience as a Concierge.
- Proficient customer and personal service - actively looking for ways to help people.
- Knowledge of administrative procedures and systems, including picking up phone calls, and corresponding emails in a very timely manner.
- Must have strong communication skills.
- Must have good coordinating and listening skills.
- Must be able to stay calm under pressure.
- Must have knowledge of computers basic programs and systems (Microsoft Office, Internet, Email and Messaging proficiency).
We Offer:
- Excellent health and dental benefits
- Opportunities for advancement
- Biweekly pay
- Steady employment all year round
- Job security – we have many long term 20+ year employees
Five Star Building Services is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage applications from individuals of all backgrounds and strive to create a welcoming and inclusive environment for all employees.
Please note that while we appreciate all applications, only shortlisted candidates will be contacted. Don't miss out on this exciting opportunity – apply today and embark on a rewarding journey with Five Star Building Services!
Job Type: Full-time
Pay: $23.00-$25.00 per hour
Application question(s):
- Do you have Concierge/Customer Service experience? If yes, for how many years?
Work Location: In person
