About Us
Founded in 1985, Investments Hardware Limited (IHL) is a Canadian, family-owned business dedicated to providing exceptional quality, unparalleled service, and competitive value to our customers in the construction industry.
As an innovative and rapidly growing industry leader, our mission is to support and inspire our community of builders and contractors, empowering them to achieve more. Our tremendous growth and success in the retail construction industry and supply chain management stems from our commitment to building long-lasting relationships with our customers and within the community.
ROLE
Reporting to the Lead Cashier, the Customer Service Associate plays an integral by providing customers with fast, friendly, and courteous customer service. In this capacity, the Customer Service Associate liaises with the Lead Cashier on all escalation matters deriving from a purchase of sale. The Customer Service Associate monitors and maintains checkout area and/or processes return transactions, as assigned. Proactively seeks product/project knowledge to provide customers with information and identify selling opportunities. Follows all policies and procedures to ensure that shrink is minimized. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.
RESPONSIBILITIES
Essential Duties and Responsibilities include, but are not limited to the following:
- Responsible for ensuring that respective till counts balance at the beginning and end of shift and ensures Till Log’s are completed on a daily basis.
- Follow the standard checkout process to ensure accuracy and to prevent shrink
- Registers purchased STIHL products on the STIHL warranty website on date of purchase.
- Completes Honda Registration Forms with customer at time of purchase for warranty registration.
- Greets customers, conducts cash, debit, or credit transactions with customers and provides a receipt.
- Complete other tasks, as assigned by manager
REQUIREMENTS
- Minimum one (1) year experience in a retail environment, construction industry experience is an asset.
- Cash handling experience is required.
- Effective attention to detail and a high degree of accuracy.
- Strong work ethic and positive team attitude.
- Strong customer service skills.
- Excellent teamwork and team building skills.
- Able to effectively communicate.
- Exceptional organizational skills.
- Strong problem identification and problem resolution skills.
Benefits of Working with IHL:
IHL Canada offers a collaborative, respectful work environment, with tremendous opportunities for professional development and career growth.
We are a family-owned and operated business that values a healthy work/life balance. We encourage and reward the contributions of team members, by offering competitive wages, comprehensive health benefits and tremendous opportunity for advancement.
IHL Canada proudly promotes an inclusive workplace, which fosters teamwork and mutual respect. As we continue to grow, we actively encourage diversity, equity, and inclusion within all levels of the organization.
IHL Canada Inc. has created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005.
Our Accessibility policies are available for your review in several formats. Should you wish access to these documents, please email [email protected]
This position is being recruited to fill an existing vacancy.
Artificial intelligence (AI) is not used in the screening, assessment, or selection of candidates for this role
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Expected hours: 42.5 per week
Benefits:
- Dental care
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Vaughan, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Cash handling: 1 year (required)
- Customer service: 2 years (preferred)
Work Location: In person
