Job Purpose
The Customer Service Associate is a customer service specialist. Customer Service Associates are responsible for advising customers and processing customer purchases/returns. When not attending to a customer, the Customer Service Associate stocks shelves, assists in setting up displays, prices product, and maintains the cleanliness of the store.
ESSENTIAL JOB RESULTS AND EXPECTATIONS
- Handle customer inquiries and complaints with professionalism and empathy.
- Engage in upselling opportunities by effectively communicating product benefits to customers.
- Maintain a positive attitude while managing multiple tasks in a fast-paced environment.
- Collaborate with team members to enhance overall service quality and efficiency.
- Demonstrate phone etiquette by maintaining a courteous tone during all interactions.
- Weigh, measure, and cut merchandise to fill customer orders.
- Establishing/identifying prices for items
- Keying or scanning merchandise for customer purchase
- Total and receive payment for merchandise
- Issue receipts, refunds, credits, or change due to customers per policy
- Ensuring proper return and refund policy is followed, including Management sign-off
- Wrapping or bagging merchandise purchased by the customer
- Stocking/Re-stocking merchandise as needed
- Maintaining cleanliness of the store and checkout area
- Merchandising, pricing and tasking the point of purchase area when there are no customers in line
- Help with receiving on an as needed basis
- Use safe work procedures while setting a good example to fellow employees
- Carry out work in a manner that will not create a hazard to themselves or others
- Work with co-workers and members of the Safety Committee to help create a safe working environment by making safety suggestions and recommendations
Working Conditions
- Standing for extended periods, walking long distances to move/handle merchandise and provide customer service
- Lifting up to 40lbs. and maintaining fitness level to perform all functions as set forth above
- Operating keyboard, scanning, and touch screen till technology in a repetitive manner
Experience
- Previous experience in a customer service role is preferred but not mandatory.
Job Types: Full-time, Part-time, Permanent
Pay: $15.00-$16.50 per hour
Benefits:
Work Location: In person
