Ready to take your parts experience in a new direction? Whether you're looking to break into a new industry or grow your career in a familiar one, we'd love to hear from you.
We are seeking a detail-oriented and organized Parts Advisor to join our team. This role is vital in helping customers and technicians identify and look up the correct parts and accessories, ordering parts, maintaining inventory, and selling and quoting parts and services.
We welcome Parts Advisors and Parts Professionals from a variety of industries, including automotive, heavy or industrial equipment, trucking, agriculture, or mining.
The ideal candidate will have strong parts knowledge, attention to detail, and excellent customer service skills. Experience with parts identification, inventory management, parts ordering, quoting, and working with technicians or customers is highly transferable across industries.
This position offers an opportunity to bring your existing parts expertise into a new environment while working in a dynamic team where accuracy, safety, and exceptional service are paramount.
Duties
- Accurately identify required parts using electronic catalogs, VIN lookup, and manufacturer resources.
- Support customers and technicians by answering parts‑related inquiries, processing orders, and ensuring correct parts selection.
- Learn and perform all duties within the parts department, including inventory handling, shipping/receiving, and stock organization.
- Address warranty‑related questions, verify coverage, and assist with proper documentation and parts return procedures.
- Provide professional, courteous, and knowledgeable service to all customers, maintaining a high standard of satisfaction.
- Ensure technicians and customers receive accurate, timely parts required for repairs and maintenance.
- Prepare complete and accurate written cost estimates for parts, including pricing, availability, and any required special‑order details.
Knowledge, Skill, and Abilities
- Previous customer service or retail experience is an asset
- Automotive knowledge or experience in a parts department is preferred but not required - we're willing to train the right candidate who is eager to learn.
- Strong communication skills
- Positive attitude
- Enjoy working with others
- Problem solving and decision making skills
- Computer and technology skills is an asset
- Excellent organizational and time management abilities
- Must have a Valid "G" license with a clean driving record
The Perks
- Competitive compensation and benefits program
- Pension
- Strong managerial leadership & training
- Professional development and opportunity for career growth
- Strong brand and factory support
- Great team working atmosphere
This role requires physical ability to load/unload materials safely, operate warehouse equipment efficiently, and maintain a clean work environment. Candidates should demonstrate reliability, teamwork orientation, and a proactive approach to safety standards.
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
Job Type: Full-time
Pay: $19.39-$33.09 per hour
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Thunder Bay, ON P7B 4A1: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 2 years (required)
Work Location: In person
