Job Overview
The Operations Lead, reporting into the Operations Care Center Manager, is responsible for the day-to-day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.
Duties & Responsibilities
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Follow policies, procedures and service systems to meet the goals of the department
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Manage timelines for various projects, ensuring they are completed accurately and efficiently
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Perform various duties including, but not limited to, loading and unloading crematoriums, processing cremains and quality control, paw prints
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Shop maintenance, back up customer service rep/ driver, client care and communicating status to clinics.
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Assist in developing or transitioning clinic relationships.
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Perform other duties as required
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Assisting and supporting CCM in their duties
Education, Training & Qualifications
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Minimum 24 months in an Operations Team Member role or service industry
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High School Diploma or equivalent
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Valid Driver License by be required
Skills & Abilities
- Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets
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Demonstrated ability to identify key issues and propose practical solutions.
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Demonstrated ability to plan, prioritize and execute activities and projects.
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Effective problem-solving and time management skills
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Effectively communicate, written and verbal
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High level of integrity and worth ethic
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Strong attention to detail
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Strong interpersonal skills with the ability to maintain relationships with team members
Working Conditions
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Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
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Regular lifting/moving 100+ lbs
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Regularly be exposed to elevated noise levels.
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Regularly be exposed to elevated heat levels.
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Regular handling of deceased pets.
