Pala 148 — Yorkville, Toronto
Pala 148 is a counter-service / takeout pizza shop in Yorkville, and we are currently looking to hire 2 Counter Staff team members.
We are also looking for one strong candidate who can eventually step into a Shift Manager role based on experience, performance, reliability and leadership ability.
Please note: this is not a traditional full-service restaurant server position. There is no table section or traditional serving setup. The role is focused on counter service, takeout orders, customer experience, cleanliness and day-to-day store organization.
Counter Staff Responsibilities
- Welcome customers and provide friendly counter service
- Take orders and process payments using the POS
- Cut, plate and serve pizza at the counter
- Prepare and organize takeout and pickup orders
- Hand orders to customers and delivery drivers
- Answer customer questions about the menu
- Keep the front counter and pizza display clean and organized
- Restock packaging, napkins, beverages and other supplies
- Keep customer areas, tables, counters and floors clean
- Maintain a clean and presentable store throughout the shift
- Help with opening and closing duties
- Work closely with the kitchen during busy periods
Opportunity to Become Shift Manager
For one of the positions, there is an opportunity to grow into a Shift Manager role for the right person.
We are looking for someone who demonstrates:
- Strong reliability and punctuality
- Leadership and good judgment
- Ability to stay organized during busy periods
- Strong communication with both customers and staff
- Ability to take initiative without constant direction
- Confidence managing other front-of-house employees
- Attention to cleanliness and store standards
- Ability to take responsibility for the store during a shift
As Shift Manager, additional responsibilities would include:
- Supervising the front-of-house team
- Assigning daily tasks and coordinating staff breaks
- Making sure the store is clean, organized and ready for service
- Monitoring customer service standards
- Training and supporting new employees
- Handling customer concerns
- Completing opening and closing procedures
- Managing cash-outs and end-of-day procedures
- Communicating operational or staffing issues to ownership
- Taking responsibility for the store when ownership is not present
Previous Shift Lead, Supervisor or Manager experience is an asset, but we are also open to someone with strong counter-service or restaurant experience who proves they are ready for more responsibility.
Who We’re Looking For
Experience in a pizza shop, café, bakery, fast-casual restaurant, quick-service restaurant or takeout environment is preferred.
You should be:
- Friendly and comfortable dealing with customers
- Reliable and punctual
- Clean and organized
- Comfortable using a POS system
- Able to work efficiently in a busy environment
- Willing to help wherever needed
- Comfortable with cleaning and maintaining the store
- Available for weekdays, evenings and weekends
Job Details
Location: Yorkville, Toronto, ONPositions Available: 2 Counter StaffGrowth Opportunity: 1 candidate may progress into Shift ManagerEnvironment: Counter-service / takeout pizza shop
Please apply with your résumé and a short description of your previous food-service or customer-service experience.
Pay: From $18.00 per hour
Benefits:
- Discounted or free food
- Store discount
Work Location: In person
