Overview: Curl Rituals, a premier salon specializing in curly hair care and styling
We're seeking a dedicated and organized Salon Coordinator to join our team. The Salon Coordinator plays a crucial role in ensuring smooth salon operations and exceptional customer experiences.
This position requires strong communication skills, attention to detail, and a passion for the beauty industry.
Responsibilities:
Customer Service Excellence:
○ Greet clients warmly and ensure they feel welcome and comfortable.
○ Schedule appointments and manage the salon's booking system efficiently.
○ Respond to client inquiries via phone, email, and in-person, providing
accurate information about services, pricing, and availability.
Administrative Support:
○ Maintain salon cleanliness and organization, including reception area and
retail displays.
○ Manage inventory and order salon supplies as needed, ensuring stock levels
are maintained.
○ Assist in processing transactions and handling payments accurately.
Team Support:
○ Coordinate schedules for hairstylists and other salon staff, ensuring smooth
workflow and optimal client service.
○ Communicate effectively with the salon team to relay client preferences and
special requests.
Client Relations:
○ Build and maintain positive relationships with clients, addressing concerns
promptly and professionally.
○ Follow up with clients post-appointment to gather feedback and ensure
satisfaction.
Marketing and Promotions:
○ Support marketing initiatives by promoting salon services, products, and
special offers to clients.
○ Assist in maintaining social media platforms and updating salon website with
○ current promotions and content.
Qualifications:
● Previous experience in customer service or salon environment preferred.
● Excellent communication and interpersonal skills.
● Strong organizational and multitasking abilities.
● Proficiency in salon management software (e.g., booking systems, POS systems) is
an asset.
● Passion for the beauty industry and a desire to create exceptional client experiences.
Benefits:
● Competitive hourly wage with opportunities for advancement.
● Discounted salon services and products for personal use.
● Ongoing training and professional development in salon operations and customer service.
raining and Development:
● Train with the salon owner to get familiar with company policies, salon
procedures, and client service standards.
● Learn about salon products and services, including benefits and usage, to
effectively communicate with clients and assist with retail sales.
Job Types: Full-time, Part-time
Pay: From $17.60 per hour
Benefits:
- Flexible schedule
- Store discount
Education:
- Secondary School (required)
Experience:
- sales: 2 years (required)
- Customer service: 2 years (required)
Licence/Certification:
- Serving It Right (preferred)
Work Location: In person
