We are seeking a dedicated and personable Customer Care Representative. In this role, you will serve as the primary point of contact for customers, providing exceptional service and support through various communication channels. The ideal candidate will possess strong communication skills, and have a passion for helping customers resolve issues efficiently. This position offers an excellent opportunity to develop your customer service expertise in a dynamic environment.
Duties
- Respond promptly and professionally to customer inquiries via phone, email
- Provide product recommendations based on medical diagnosis from physician.
- Assist customers with data entry tasks related to account updates, order processing, and service requests.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Demonstrate excellent phone etiquette and communication skills to ensure positive customer experiences.
- Collaborate with team members to resolve complex issues and improve overall service quality.
- Respond to and resolve customer requests and inquiries, including pricing, product availability and delivery
- Provide exceptional customer service by building positive relationships with patients.
- Help navigate insurance coverage
Experience
- Prior experience in customer service or call center roles is preferred but not required.
- Healthcare industry experience a strong asset
- Strong data entry skills with high accuracy and attention to detail.
- Demonstrated analysis skills to assess customer needs and provide tailored solutions.
- Excellent communication skills, both verbal and written, along with professional phone etiquette.
- Ability to work independently as well as part of a team
- Possess a high level of empathy
Ideal for individuals passionate about delivering outstanding customer service while continuously enhancing their communication and sales skills within a supportive team environment.
#ProM
ProTemps ProTege uses AI tools and platforms to identify and assess qualified candidates based on the requirements of the role. We welcome all applicants with relevant skills, qualifications and experience.
We welcome all applicants with relevant skills, qualifications and experience to apply.
ProTemps is a respected Canadian-owned staffing agency specializing in Temporary, Contract & Permanent placements. Our offices are strategically located in Mississauga, (servicing the GTA) and Calgary, (servicing all of Alberta). ProTemps provides a comprehensive suite of solutions across a variety of industries.
Pay: $55,000.00-$58,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Application question(s):
- Are you legally authorized to work in Canada?
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer Service: 5 years (preferred)
- Order Desk: 3 years (required)
- Order Entry: 3 years (required)
- Healthcare Industry: 3 years (preferred)
- NetSuite: 2 years (preferred)
- MS Office Suite: 5 years (preferred)
Language:
Work Location: In person
