Who we are:
Accident Support Services International Ltd. (ASSI) is a leader in providing innovative collision reporting solutions across North America. By partnering with police and the insurance industry, we streamline the reporting process for property damage collisions, allowing law enforcement to focus on higher priority community needs.
The Opportunity:
We are seeking a hands-on Manager to lead our Owe Sound Collision Centre located at 922 Second Ave W. This is a “working manager” role, meaning you will be actively involved in daily operations, including preparing collision reports, photographing damaged vehicles, and assisting drivers in reporting their collisions to insurers.
Hours of operation include:
- Monday to Friday: 9:00 AM – 5:00 PM
As Manager, your main duties and responsibilities include:
- Responsible for the daily operations of the centre, including data quality control, record keeping, and meeting performance targets/and company objectives;
- Responsible for recruiting, hiring, and scheduling of employees;
- Responsible for the performance management of employees including all training, evaluating, and reporting;
- Greet visitors, determine their needs and direct them accordingly through the reporting process;
- Communicate the reporting process with clients and explain the necessary information required to proceed;
- Respond to telephone inquiries or forward callers to the appropriate person or authority;
- Evaluate whether a collision meets the eligibility requirements to be reported at the collision reporting centre (CRC);
- Verify driver documents (license, ownership, and insurance);
- Interview drivers to determine collision details and assist them in the initial stages of reporting to Insurance;
- Data enter information using custom software in order to produce collision reports for Police and Insurance;
- Photograph vehicle damage and upload images into collision report (to be done outdoors, in all weather conditions);
- Organize and co-ordinate workflow between CRC and Police personnel;
- Operate digital scanner to transfer paper documents to digital file database; and
- Other duties as assigned.
You would be a great fit if you have the following:
- At least 3+ years of people and management experience, including hiring and scheduling, and possessing a strong customer service background;
- Able to undergo and pass additional background testing; complete criminal background check and polygraph;
- A valid Driver’s License, and a good understanding of the rules of the road;
- A high level of emotional intelligence, and an empathetic demeanor;
- Patience and the ability to stay calm and even-keeled while adapting to a variety of situations in a fast-paced environment;
- Attention to detail, organization skills and superior time management skills;
- Excellent keyboarding, and general computer skills;
- Ability to set priorities, meet deadlines, proactively solve problems and possess a strong work ethic.
What we offer
Working with us, you will be provided with a unique work experience, as you will be the face of the company assisting citizens in reporting their collision to the Police and their insurance company. At Accident Support Services International, we provide competitive compensation packages which include health and dental benefits; continuous training; job stability; and many opportunities for career development.
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
Ability to commute/relocate:
- Owen Sound, ON: reliably commute or plan to relocate before starting work (preferred)
Language:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- Dental care
- Extended health care
Experience:
- management: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
