Job Summary
**University Students Welcome!!**
Location: Acupuncture Care Holistic Center, Sherwood Park AB
Job Type: Part-Time / Full-Time (Flexible Schedule)
About Us
We are a locally owned, community-focused acupuncture clinic dedicated to helping our patients find balance, healing, and wellness. Our clinic operates on collaboration, empathy, and exceptional care. We are looking for an outgoing, reliable, and detail-oriented Receptionist to join our tight-knit team and serve as the welcoming face of our practice.
Position Summary
As our Clinic Receptionist, you are the first point of contact for our patients. This role is perfect for a true team player who thrives in a warm, healing environment. You will wear many hats—from greeting patients and managing schedules to handling basic insurance inquiries. We offer a flexible schedule that can accommodate your lifestyle, provided our shift coverage needs are met.
Key Responsibilities:
Patient Experience & Care
- Warmly greet patients upon arrival, manage the check-in/check-out process, and collect co-pays or payments.
- Assist patients with completing intake paperwork and comfortably transitioning to their treatment rooms.
- Answer phone calls, respond to emails, and proactively manage the clinic's appointment book to keep the day running smoothly.
Insurance & Administration
- Verify patient health insurance benefits and eligibility specifically for acupuncture coverage.
- Submit claims, follow up on outstanding insurance balances, and answer basic billing questions for patients.
- Maintain organized, confidential electronic health records (EHR) in compliance with privacy regulations.
Team Collaboration & Clinic Flow
- Work closely with our acupuncturists to ensure smooth room transitions and manage patient flow.
- Keep the reception area, waiting room, and treatment spaces tidy, welcoming, and stocked with necessary supplies.
- Step in to help teammates with administrative tasks during peak clinic hours.
Qualifications & Skills
- Experience: 1+ years of experience in a reception, or customer service role
- Team-First Attitude: A collaborative mindset with a willingness to jump in and support colleagues whenever needed.
- Communication: Outstanding verbal and written communication skills with a genuinely compassionate and empathetic demeanor.
- Tech-Savvy: Comfortable learning clinic scheduling software, electronic charting platforms, and standard office tech.
- Organization: Ability to multitask efficiently in a peaceful, yet active clinic environment.
Benefits & Perks
- Competitive hourly pay ($17-$20 / hour).
- Flexible schedule of 10-20 hours per week, perfect for university students!
- Employee discounts on acupuncture treatments and wellness products.
- A supportive, low-stress, and positive local workplace culture.
Pay: $17.00-$20.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Education:
- Secondary School (preferred)
Experience:
- Receptionist: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
