Join Beacon Community Services as a Receptionist & Navigator and play an important role in creating a welcoming, responsive first impression at the SHOAL Centre. This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and brings strong judgment, organization, and professionalism to every interaction. You will help connect community members to the right supports while contributing to a collaborative team that values service, respect, and meaningful community impact.
Days/Hours of Work: Monday to Friday 8:30 am to 12:30 pm (20 hours per week)
Closing Date: Applications will be accepted until the position is filled
POSITION SUMMARY:
Reporting to the Manager of SHOAL Centre, the Receptionist & Navigator is the first point of contact at the SHOAL Centre. This role sits at the reception desk and plays a critical navigation function by welcoming community members, responding to inquiries, and directing individuals to the appropriate staff member or service based on their needs.
This is a fastpaced, publicfacing role requiring strong judgment, adaptability, and the ability to manage multiple competing priorities. The Receptionist / Navigator supports both frontdesk operations and service navigation by documenting resource and referral requests and ensuring accurate, timely information flow within the Centre.
KEY RESPONSIBILITIES:
Front Desk & Reception
- Welcome and assist clients, visitors, and community members in a professional, respectful, and friendly manner
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Answer incoming phone calls, respond to general inquiries, and route calls appropriately
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Support program registration and participant signin
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Maintain a welcoming, organized, and professional reception area
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Perform general clerical and administrative tasks, including data entry for reporting and filing, surveys, etc.
Navigation & Intake Support
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Provide clear direction to clients regarding which staff member or program can best support their needs
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Use judgment to assess the urgency of requests (e.g., immediate vs. nonurgent) and respond accordingly
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Document all resource and referral requests received at reception, including where and to whom clients were referred
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Support consistent information sharing by accurately recording interactions and outcomes
Administrative Support
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Enter and maintain accurate data related to client inquiries, referrals, and registrations
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Support program administration as required
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Assist with other reception and administrative duties as assigned to meet evolving operational needs
Collaborate with other members of the SHOAL team
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EDUCATION AND EXPERIENCE:
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Experience in a receptionist, administrative, customer service, or community-based setting
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Experience working in a fast paced, public facing environment
- Experience with data entry, records management, or intake documentation
SKILLS AND ABILITIES:
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Strong interpersonal and communication skills, with the ability to interact respectfully with diverse populations
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Excellent organizational skills and the ability to manage multiple competing priorities
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Sound judgment and decision-making skills, particularly when assessing urgency and next steps
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Comfort working in a dynamic environment with frequent interruptions
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Proficiency with basic office technology (phones, email, data entry systems, Microsoft Office or similar)
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High level of professionalism, discretion, and respect for confidentiality
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Ability to work collaboratively as part of a team while also working independently at the front desk
ADDITIONAL INFORMATION:
Beacon Community Services serves vulnerable populations including seniors, people with disabilities and children. Protecting these people and our teams on whom they rely on is critical to us. Accordingly:
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All successful applicants must consent to a Solicitor General’s Criminal Record Check.
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All successful applicants are required to disclose their COVID-19 vaccination status upon hire. Depending on future public health developments, Beacon may implement a vaccination requirement as a condition of ongoing employment for all our workplaces.
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