Victim Services of York Region is a non-profit charitable agency that works in partnership with York Regional Police and the OPP (Aurora Detachment) to provide 24-hour emotional support and practical assistance to persons victimized by crime or tragic circumstance. Victim Services of York Region is seeking a Crisis Intervention Counsellor to assist persons victimized by crime and tragic circumstance.
This on-call position requires being available, from home, Monday-Thursday overnights between 9:00 pm and 7:00 am, and Fridays, Saturdays, Sundays and statutory holiday overnights between 7:00 pm and 8:00 am.
This is an ongoing three-week rotating shift with varying weekly hours shared between three on call-overnight staff members to provide immediate response to telephone calls to our crisis line, as well as on scene crisis response. This position pays a minimum of 3 hours for each night scheduled.
The successful candidate may choose to also pick up additional daytime relief shifts on weekends and holidays.
Responsibilities:
Office Administration:
Deliver VSY service in York Region in accordance with our mandate, procedures and guidelines
Maintain strict client confidentiality, as per VSY policy and procedure guidelines, including any issues with Victims/ Witnesses, VSY Volunteers, Board Members, and Staff
Work cooperatively in a team environment with all VSY Staff, Police and Fire Services, Volunteers, Community Representatives, as well as the Executive Director and Board of Directors for VSY
Maintain appropriate record-keeping/documentation and client files, statistical and outcome measurement tools as required by VSY policies and procedures
In consultation with the Executive Director, ensure the current service delivery of VSY, based on local needs and/or resources, is being met
Maintain open communication with the Executive Director concerning all operations and risk management issues related to the VSY organization.
Client Service Delivery:
Maintain a time sensitive delivery response for telephone follow up, in order to meet the individual needs of victims
Responsible for monitoring our 24-hour crisis response line when on shift, assessing client needs and dispatching volunteers as needed
Provide support, advocacy, referrals and connections to community resources
Attendance on scene if volunteers are unavailable to fulfill back up role
Responsible for volunteer(s)’ direct service needs while on shift
Training & Outreach:
Liaise with local programs, police and other social service agencies, as required, to promote the VSY program, exchange information, as well as establish and maintain a cooperative alliance
Educate Police Officers and Fire Service personnel in the appropriate use of the VSY program
Participate in regional disaster training opportunities
Qualifications:
At a minimum, the successful candidate will possess an undergraduate degree in Social Work (BSW), or an Honours Bachelor of Mental Health & Addictions (BMHA)
A Master’s degree of Social Work (MSW) with Clinical experience is preferred
Ability to work evenings into overnight as scheduled, and have reliable transportation to travel throughout York Region
The successful candidate must have a valid G driver’s licence and be able to travel anywhere in York Region within 60 minutes of receiving a call
Experience with responding to persons victimized by crime or tragic circumstance including: domestic violence, sexual assault, human trafficking, traffic and fire fatalities, suicide, sudden death, and homicide
Sound, trauma informed, knowledge of crisis intervention and victim issues; ability to keep knowledge up to date on available services for clients
Ability to work with clients of diverse cultural and social backgrounds
Able to function well in high stress, fluid environments
Excellent interpersonal skills
Excellent active listening skills and the ability to communicate in a clear and straightforward manner
Bilingualism (French/English) and/or proficiency in a second language would be an asset
Excellent working knowledge of Microsoft Office
Strong organizational abilities
Sound, trauma informed, knowledge of crisis intervention and victim issues; ability to keep knowledge up to date on available services for clients
A preliminary requirement will be a satisfactory Vulnerable Sector Screening (Police Check) report
An annual criminal records check (Police Check) will be required of the successful candidate
VSY provides equal employment opportunities for all individuals regardless of age, sex, disability, race, ethnic origin, citizenship, sexual orientation, marital status or any other ground as described in the Ontario Human Rights Code. In keeping with our ongoing efforts to represent the diversity of our community, we encourage applications from Women of Colour, Indigenous, Asian, Immigrant, Lesbian, Women with Disabilities, Francophone and women from other diverse groups. Applicants with fluency in a second language are strongly encouraged to apply.
VSY thanks all applicants their interest in a position with VSY. However, only qualified applicants will be contacted.
This position is a new position (addition to current staff)
VSY does not utilize AI technology in the screening of resumes
Job Types: Part-time, Casual
Pay: $35.00-$37.00 per hour
Benefits:
Education:
- Bachelor's Degree (preferred)
Work Location: Hybrid remote in Newmarket, ON L3Y 3T9
