About the Position
We are an established multidisciplinary rehabilitation clinic seeking an experienced and highly organized Daytime Billing and Administrative Coordinator.
The successful candidate will take primary responsibility for daytime billing, accounts receivable, clients and insurance communication, treatment approvals and administrative coordination.
We are looking for someone who understands the importance of accurate billing, timely follow-up and professional communication with patients, insurance companies, adjusters and healthcare providers.
Primary Responsibilities
- Manage MVA, WCB and private-insurance billing
- Submit and reconcile invoices and insurance payments
- Monitor accounts receivable and follow up on overdue accounts
- Review rejected, unpaid or partially paid claims
- Communicate with insurance adjusters, case managers and patients
- Request, document and monitor treatment approvals
- Maintain accurate billing notes and correspondence
- Process direct-billing claims through applicable insurance portals
- Record incoming payments and prepare cheque deposits
- Identify unmatched payments, billing discrepancies and outstanding balances
- Maintain organized electronic and paper records
- Prepare weekly accounts-receivable and outstanding-claims reports
- Support reception and patient scheduling when required
- Coordinate daytime administrative and operational activities
- Maintain patient confidentiality and comply with clinic privacy procedures
- Assist with improving and documenting administrative processes
Required Qualifications
- Previous experience in a physiotherapy, rehabilitation, chiropractic, medical or comparable healthcare clinic
- Practical experience with healthcare billing and accounts receivable
- Experience with MVA, WCB and private-insurance billing
- Experience using direct-billing portals
- Strong computer, telephone and written communication skills
- Excellent attention to detail and numerical accuracy
- Ability to prioritize and follow up without constant supervision
- Professional communication skills when dealing with patients and insurers
- Ability to manage confidential information responsibly
- Dependable and consistently available during weekday business hours
Strong Assets
- Experience independently managing MVA and WCB files
- Experience communicating with adjusters and requesting treatment approvals
- Experience investigating unpaid, rejected or underpaid claims
- Familiarity with clinic-management or electronic medical-record software such as Jane
- Experience preparing accounts-receivable aging reports
- Medical Office Assistant or related administrative education
- Previous supervisory or clinic-coordination experience
The Ideal Candidate
You are proactive, responsible and detail-oriented. You do not wait for overdue accounts or unanswered requests to become problems. You keep clear follow-up records, communicate professionally and take ownership of completing tasks.
You are comfortable working independently, but you also communicate concerns and unresolved issues promptly to clinic ownership.
What We Offer
- Permanent, stable daytime employment
- Competitive compensation based on relevant experience
- Consistent Monday-to-Friday schedule
- Training on clinic-specific systems and procedures
- Supportive multidisciplinary clinic environment
- Opportunity to take ownership of an important administrative function
How to Apply
Please submit your résumé and a brief cover letter explaining:
- Your experience with MVA and WCB billing
- Which private-insurance or direct-billing systems you have used
- Your experience with accounts receivable and payment reconciliation
- Your weekday availability
- Your expected hourly wage
Only applicants with relevant healthcare administrative or billing experience will be considered.
Pay: $40,241.40-$61,986.44 per year
Benefits:
- Flexible schedule
- On-site parking
Application question(s):
- How many years of physiotherapy or medical-clinic administrative experience do you have?
- Do you have hands-on experience with both MVA and WCB billing?
- Have you independently managed accounts receivable?
- Which direct-billing portals and clinic-management systems have you used?
- Are you consistently available Monday through Friday during daytime hours?
- Please describe how you would investigate an insurer payment that does not match the submitted invoice.
Work Location: In person
