Service Manager
We are looking for a Full-time, Permanent, Service Manager to bring an elevated experience to our guests at Roses Social. Located inside Hotel X, Roses Social is a modern North American restaurant, inspired by culinary trends across the continent. We serve brunch, lunch, and dinner daily, making Roses Social the perfect place for our guests to unwind, grab a bite before a show or game, catch up with friends, or enjoy a date night. Our signature dishes keep our guests coming back, and our warm service is at the heart of everything we do. Roses’ vibrant atmosphere invites our guests to get social!
Our Mission is simple. We are in the experience business. Our people-first culture will inspire and empower our team to deliver moments that matter in an environment hyper focused on the guest experience. Together we will build a best-in-class hospitality experience.
A multifaceted role, the Service Manager works to oversee the operations of the restaurant. Focusing on staff training, generation of top line revenue and management of labour and cost of goods, the Restaurant Manager will be involved in leading all aspects of the restaurant to success while ensuring a best-in-class guest experience.
This posting is for a currently existing vacancy.
What You'll Do:
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Champion the brand’s vision and values and contribute to maintaining a strong culture and healthy working environment
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Uphold our standards at all times and treat everyone with courtesy and respect
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Cost Management: daily invoices, prudent decision making
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Labour Management: appropriate staffing levels to achieve the highest service standards
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POS Programming: POS must be updated with the current menu, ensure proper modifiers are listed for ease of communication with the kitchen
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PMIX Analysis: identify low-selling items consistently and think of ways to boost sales (promos, pre-shift knowledge, staff tasting)
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Sales Inputs: complete ‘Hero Docs’
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Restaurant Tech (clover/SW/etc): execute rollouts and overall support tech initiatives with suggested improvements and learnings
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Elevate service and give final approval for FOH staff to graduate training
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Prepare and implement standard operating procedures, coordinate restaurant operations during each shift, determine and implement operating improvements
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Manage all aspects of staff performance in accordance with established service standards, ensure staff know and adhere to established steps of service and service standards
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Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions
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Monitor adherence to health, safety and hygiene standards within the location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviours of the team and guests, maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; comply with health and legal regulations
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Maintain restaurant cleanliness and uphold aesthetic standards
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Organize and create venue leadership schedules for approval. Monitor staff schedules and ensure that budgeted labour costs are met
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Maintain accountability for all internal controls around invoices, cash and other payments handling and procedures
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Interact with guests to ensure all inquiries, guest recovery and complaints are handled promptly, providing a best-in-class guest experience
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Create and maintain a PX list
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Execute on marketing and promotional activities, in coordination with our Marketing Team
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Appropriately adapt to seasonal changes and create and manage relevant initiatives
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Arrange for maintenance and repairs of equipment and services
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Ensure repairs, maintenance and a preventative maintenance plan for the space
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Recruit, interview, and hire team members; conduct performance appraisals, take disciplinary action, motivate and train
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Assess staffing requirements on a continuous basis to identify current needs
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Review weekly reservations and events
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Host and lead weekly manager meetings
What You’ll Need:
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Prior management experience in the restaurant industry; experience in upscale environments is preferred
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Excellent communication skills
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Ability to work extended hours on foot
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Knowledge of various operational systems. Bonus if you are familiar with any of the following: Silverware, Push, Actual, TripleSeat
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Excellent customer service skills
Why Join Us:
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Group health benefits
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Virtual mental healthcare support
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Exclusive discounts
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Staff meal
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Career advancement opportunities in a growing environment
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Company events
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Dental care
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Discounted or free food
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Extended health care
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Paid time off
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And more!
