WHAT'S THE JOB?
Reporting to the Director of Operations, the Technical Solutions Specialist (IFM)
plays a central role in the implementation of best practice solutions for new and existing business across the country.
After training in our systems, You will become the subject matter expert and primary trainer for our digital systems (including DOD and client portals). You’ll begin by supporting core operational functions, system administration, and team training across the team.
This is a hybrid role that blends operations and business performance - ideal for someone who wants to become a well‑rounded, commercially aware engineer. You’ll work with operations directly and apply the technical, analytical, and leadership skills you’ve built.
WHAT YOU'LL DO:
System Onboarding, Training & Administration You will take ownership of user onboarding and system proficiency by:
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Training all new hires on DOD, including technicians, office staff, and new clients.
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Conducting specialized training for new client portals.
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Managing system administration by setting up new profiles and accounts for new clients (including creating reach portals) and new technicians.
Drive Innovation, Upgrades & Analytics You’ll help advance Dexterra’s commitment to innovation and digital efficiency by:
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Reviewing new platform upgrades and identifying solutions to create operational efficiencies.
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Analyze client requirements, facility data, asset profiles, and service specifications to create well supported operational models.
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Creating dynamic dashboards and developing/templating custom widgets to improve data visibility.
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Testing and piloting new processes or workflows to improve consistency and performance.
Use data to strengthen operational design
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Interpret facility condition data, asset lists, and CMMS outputs to shape maintenance strategies.
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Support creation of cost, productivity, and performance models.
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Ensure the accuracy and consistency of all solution-related data inputs.
Support Operations Across the Business
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Assist with operational reviews, performance analysis, and reporting.
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Support site teams in troubleshooting operational challenges.
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Participate in audits, quality checks, and continuous improvement initiatives.
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Identify opportunities to optimize facility performance, efficiency, and service delivery.
Contribute to Business Development You’ll support new business opportunities by:
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Assessing operational risks and constraints.
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Providing technical input into proposals and solution design.
Gain Broad Cross‑Functional Exposure You’ll collaborate with teams across Operations, Health & Safety, Quality, Supply Chain, Finance, HR, and Sales & Business Development.
