Customer Success & Training Specialist – Hockey Operations (Seasonal Contract)
Help Shape the Future of Hockey Evaluations
Max Analytics is transforming how minor hockey associations run player evaluations. Our software helps hockey organizations across Canada deliver fairer, faster, and more organized evaluations by simplifying scheduling, player assessments, reporting, communications, and team formation. As we continue to grow, across Canada we're looking for a Customer Success & Training Specialist to join our team for the 2026 hockey evaluation season.If you enjoy helping people, solving problems, learning new technology, and working in hockey, we'd love to meet you.
About the Role
You'll work directly with hockey associations across Manitoba and beyond to ensure they have an outstanding experience using Max Analytics.You'll become an expert in our platform and help customers successfully implement, learn, and use the software throughout the busy evaluation season.No two days are the same. One moment you might be training an Age Director over Google Met, the next helping an association troubleshoot an evaluation schedule or supporting an on-site evaluation event.If you enjoy building relationships and making customers successful, this role is for you.
What You'll Do
Customer Success
- Build strong relationships with hockey association volunteers and administrators.
- Serve as a trusted advisor throughout the evaluation season.
- Respond to customer questions by phone, email, video meetings, zendesk, and in person.
- Ensure every customer receives an exceptional experience.Training & Onboarding Lead software onboarding sessions.
- Train Presidents, Age Directors, Convenors and Evaluation Coordinators. Help associations configure their evaluation setup.
- Create confident, successful users of the Max Analytics platform.Technical Support Troubleshoot software issues.
- Assist with player imports, permissions, schedules and reporting. Help customers navigate the platform and resolve questions quickly.
- Escalate technical issues when appropriate.Hockey Operations Support Assist with evaluation event preparation.
- Support player check-in and operational workflows. Provide occasional on-site support during evaluations.
- Work closely with our evaluation and software teams to ensure successful events.
We're Looking For Someone Who...
- Loves helping people
- Communicates professionally and confidently
- Learns new software quickly
- Enjoys solving problems
- Works well independently
- Is highly organized
- Can manage multiple priorities during busy periods
- Is comfortable speaking with customers over phone, Zoom, and in person
Bonus Points If You Have
- Experience working with a hockey association
- Customer Success or Customer Support experience
- Experience delivering training or presentations
- Experience using SaaS software platforms
- Knowledge of minor hockey evaluations
Position Details
Type: Seasonal ContractTerm: August 15 – October 15
Hours: Approximately 75–150 hours
Compensation: $25/hour
Schedule: Evening and weekend availability is required during the hockey evaluation season.
Why Join Max Analytics?
At Max Analytics, you'll be part of a fast-growing Canadian sports technology company that's changing the way amateur hockey organizations operate.You'll work alongside passionate people who care deeply about customer experience, innovation, and helping hockey associations succeed. Every day, your work will directly improve the experience of thousands of players, parents, coaches, and volunteers.Outstanding performers may be invited back for future seasons as Max Analytics continues to expand.If you're looking for meaningful work in hockey and technology, we'd love to hear from you.
Pay: Up to $725.00 per hour
Benefits:
- Flexible schedule
- Work from home
Application question(s):
- Are you available to work evenings and weekends between August 15 and October 15?
- Are you comfortable speaking with customers over the phone and leading training sessions virtually?
- Which best describes your hockey experience?
I currently volunteer or work with a hockey association.
I coach.
I played hockey.
I have children in hockey.
I have limited hockey experience.
No hockey experience.
Language:
Work Location: Remote
