Job Overview
We are seeking a professional and organized Medical Secretary/Receptionist to join our healthcare team. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role requires a strong understanding of medical office operations, including familiarity with electronic medical records and office management systems. The Medical Secretary/Receptionist plays a vital role in ensuring smooth daily operations and maintaining a welcoming environment for patients and staff alike.
Responsibilities
- Greet patients and visitors warmly, ensuring a positive first impression
- Manage multi-line phone systems to schedule appointments, answer inquiries, and relay messages
- Manage emails to schedule appointments, answer inquiries, and relay messages
- Verify patient information and update electronic medical records accurately using OSCAR EMR
- Assist with check-in and check-out procedures, including collecting insurance information and payments
- Prepare and organize patient charts, forms, and documentation in compliance with privacy regulations
- Coordinate appointment scheduling, rescheduling, and cancellations efficiently
- Assist with managing referrals from physicians and other healthcare providers
- Ordering supplies
- Maintain a clean and organized front desk area to promote professionalism
- Support billing processes and insurance claims submission as needed
- Collaborate with medical staff to ensure timely patient flow and communication
Skills
- Proficiency with Electronic Medical Records (EMR) systems such as OSCAR
- Strong knowledge of Medical Terminology relevant to dental and medical practices
- Excellent organizational skills with attention to detail
- Ability to handle multi-line phone systems and emails professionally and efficiently
- Exceptional customer service skills with a friendly demeanor
- Familiarity with office equipment, including computers, printers, and fax machines
- Ability to multitask effectively in a fast-paced environment
- Strong communication skills, both verbal and written
College certification in medical office administration and/or relevant experience as a receptionist in a Medical Office setting is an asset
This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing quality patient care through efficient administrative support.
Pay: From $43,000.00 per year
Benefits:
Work Location: In person
