Customer Service Team Member
Purple Carrot Health Foods – Lethbridge, AB
30-40 Hours per Week | Competitive Wage | Monday to Saturday
About Us
Purple Carrot is a locally owned health foods store passionate about sustainability, customer service, and supporting the local community. We offer thoughtfully selected products made close to home and are committed to reducing our environmental impact through our zero-waste mission. Our team is dedicated to creating a welcoming experience for every customer while promoting natural and mindful living. Join us and be part of a business that values people, the planet, and excellent service.
Job Summary
The Customer Service Team Member is responsible for providing friendly, helpful, and attentive service to Purple Carrot customers while supporting the day-to-day operations of the store. This position assists customers in finding products and information, processes purchases, maintains product displays and store organization, and works collaboratively with the Purple Carrot team to create a welcoming and positive shopping experience.
Customer Service Team Members are expected to demonstrate a genuine desire to help others, maintain a positive attitude, and continually develop their knowledge of Purple Carrot's products and the natural health and wellness industry.
What You'll Do
As a Customer Service Team Member, you'll help create a welcoming and positive experience for every customer while supporting the day-to-day operation of the store.
Your responsibilities will include:
- Welcoming customers and providing friendly, attentive, and helpful service.
- Listening to customers' needs and helping them find appropriate products and information.
- Answering general product questions and connecting customers with additional assistance when needed.
- Assisting customers at the till and processing purchases accurately and efficiently.
- Handling cash, debit, credit, returns, and discounts according to store procedures.
- Developing your knowledge of our natural health, wellness, supplement, and specialty food products.
- Learning about new products and product categories as they are introduced.
- Stocking, facing, and organizing products to keep displays clean and attractive.
- Maintaining a clean, organized, and welcoming store environment.
- Working collaboratively with other team members to keep the store running smoothly.
- Assisting with other day-to-day store duties as needed.
Qualifications
- Excellent customer service and interpersonal skills.
- Friendly, approachable, and positive attitude.
- Genuine desire to help customers with what matters most to them.
- Reliable, responsible, and able to work effectively both independently and as part of a team.
- Strong verbal communication and listening skills.
- Willingness to learn and continually develop product knowledge.
- Genuine interest in health, wellness, nutrition, and healthy living.
- Ability to provide respectful and professional service to a wide variety of customers.
- Previous retail or customer service experience is an asset.
- Experience or knowledge in natural health, vitamins, supplements, or related products is an asset but not required.
What We Offer
- Starting wage: Competitive wage and benefits
- 30-40 hours per week: Monday to Saturday
- A supportive, mission-driven team
How to Apply:
Drop off a resume in person at Purple Carrot and ask to speak to Cathy or Cris.
We thank all applicants for their interest, but only those selected for an interview will be contacted.
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Work Location: In person
