If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Part-Time Guest Service Agent.
We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO!
What will you be doing?
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Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
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Make reservations and assign appropriate guestrooms based on preferences and requests
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Complete pre-arrival planning, including room assignments for special requests
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Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
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Secure payment: cash guests' checks, process all payment types including: vouchers, paid-outs, charges, and provide change
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Answer phone calls, direct inquiries, and respond to guest feedback or requests.
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Enter rewards information and enroll new members, reach monthly enrollment targets
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Coordinate with Housekeeping to track room status and guest concerns
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Anticipate and address guests' service needs
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Supply guests with directions and information, arrange transportation if needed
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Maintain confidentiality of proprietary information
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Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
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Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties
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Operate Hilton PMS system PEP
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Demonstrate knowledge of hotel room categories, room rates, packages, and promotions
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Must be able to stand for extended periods
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Strong problem-solving skills with the ability to handle guest concerns independently and effective
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Ability to quickly respond to changing work volumes with a high level of energy and efficiency
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Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
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Maintain confidentiality of proprietary information; protect company assets.
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Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately
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Handle cash drawer (balance at end of shift), run daily shift reports, and file documents
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Available to work varying shifts including weekends & holidays
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Perform other reasonable job duties as requested by Supervisors and Managers
What are we looking for?
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High School graduation required
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Valid BC Class 5 driver’s license
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Previous hotel experience is an asset
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Commitment to delivering a high level of customer service
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Superhost training is an asset
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Good computer skills required
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Must be legally eligible to work in Canada without restriction
Perks:
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Extended Health and Dental Benefits
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World-wide accommodation and dining discounts with Hilton brands
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An excellent work environment, with a focus on staff recognition and teambuilding
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Room for growth and development.
Starting Hourly Wage: $20.60
Don't miss this exciting opportunity to join our Hampton family!
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