Job Description
W.S. Bell Cartage, is a leading transportation company committed to providing unparalleled customer service. Located in Kitchener, Ontario, our company is rooted in the family values of responsibility, quality and trust. We are looking for a Dispatcher Planner/Customer Service Representative to join our team. This position is for our day shift, hours of work are 8am to 5pm, Monday to Friday.
Key Responsibilities
- Serve as main point of contact to customers delivering a positive customer experience
- Serve as a main point of contact for drivers
- Provide superior customer service through organization, planning and prioritization of customer needs
- Maintain outstanding and mutually beneficial relationships with both customers and drivers
- Prepare and submit prompt customer spot and rate quotes
- Identify, select and negotiate to ensure customer needs are consistently met and exceeded
- Accurately complete order entry and customer contracts in Fleet Manager
- Provide accurate information to drivers for pickup and delivery assignments
- Track and trace shipments to provide necessary customer updates
- Coordinate all necessary paperwork with customers and drivers
- Resolve customer issues promptly, accurately and mutually
- Other projects and duties as required
Key Competencies
- Outstanding customer focus
- Strong attention to detail
- Excellent problem-solving capabilities
- Exceptional interpersonal, organizational and communication skills
- Excellent ability to prioritize and multi-task
- Strong work ethic
Qualifications
- 1+ years of experience in logistics, supply chain or US inbound dispatching
- College or University Degree preferred
- Flatbed / over-dimensional / dry van / reefer knowledge is an asset
- Knowledge of Fleet Manager and Loadlink is an asset
- Spanish / French language proficiency is an asset
Only those candidates who are best suited for this position will be contacted.
Benefits:
- Extended health care
- Dental care
- Life insurance
- Vision care
- Vacation & paid time off
- On-site parking
- Casual dress
- Company events & social hours
Job Duties:
- Answer incoming customer inquiries
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Work Remotely
Job Duties:
- Answer incoming customer inquiries
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Work Remotely
Job Types: Full-time, Permanent
Pay: $22.00-$25.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Experience:
- dispatching: 1 year (preferred)
Work Location: In person
