We are excited to add a Veterinary Receptionist to our exceptional team at Waverley Animal Hospital, a locally-owned clinic in Waverley, Nova Scotia!
We are looking for a positive team player who understands the deep trust our clients place in us to care for their pets. As the first point of contact for our clinic, the ideal candidate is motivated, compassionate, and passionate about providing a welcoming experience. Individuals dedicated to constant learning, growth, and workflow improvement will excel within our team.
With us, your voice will always be heard, and you will be encouraged to problem-solve, utilize, and build your skills. We believe it is possible to provide high-quality care while still having fun! If you are an organized, client-focused professional, let's talk.
The Role & Key Responsibilities
As a Veterinary Receptionist, you are the face and voice of our hospital. You will work directly with the public, closely collaborating with our veterinary technicians and veterinarians to ensure seamless daily operations.
- Client Communications: Greeting clients, answering multi-line phones with a positive attitude, and managing the clinic email with clarity and professionalism.
- Appointment Management: Coordinating and optimizing the daily schedule for appointments and surgeries.
- Financial Operations: Managing front-desk billing, invoicing, processing payments, and auditing daily transactions.
- Medical Records: Maintaining accurate, up-to-date client and patient records within our practice management system.
- Client Education: Providing clear instructions for follow-up treatments, managing food/prescription pickups, and relaying messages from the medical team.
- Clinic Flow: Ensuring the reception area, lobby, and front desk remain clean, organized, and properly stocked.
Qualifications & Skills
- Veterinary Experience: Minimum 1 year of experience working in a veterinary environment required (to ensure familiarity with veterinary terminology, basic triage, and clinic workflows).
- Education: Completion of a Veterinary Assistant or Veterinary Medical Receptionist program is a strong asset, but equivalent on-the-job clinic experience is highly valued.
- Customer Service: 1 year of dedicated customer service or front desk experience is preferred.
- Core Strengths: Exceptional ability to multitask in a fast-paced environment, strong communication skills, outstanding attention to detail, and a reliable, positive attitude.
Pay: $18.00-$20.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
- Vision care
Ability to commute/relocate:
- Waverley, NS B2R 1Z1: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- veterinary: 1 year (preferred)
Language:
- English (preferred)
- French (preferred)
Work Location: In person
