Job Summary
Are you passionate about technology, enjoy helping people, and have a natural ability to sell?
We are looking for a Device & Connectivity Specialist to join our team at our Boardwalk location in Kitchener, Ontario.
In this role, you'll help customers find the right wireless and connectivity solutions, troubleshoot and repair devices, complete activations and provide an exceptional customer experience from start to finish.
This is a hands-on, customer-facing role that combines sales, technology, problem-solving, and device repair.
Duties
- Deliver exceptional customer service and build lasting customer relationships
- Troubleshoot and diagnose customer devices and clearly explain repair options
- Complete technical repairs to a high standard and perform thorough quality-assurance testing
- Understand customer’s needs and recommend wireless and wireline solutions
- Activate mobility services with options for device financing
- Assist with daily store operations including opening/closing duties, inventory management, security procedures and maintaining store presentation standards
- Contribute to a positive, inclusive, collaborative, and high-performing team culture
Qualifications
We're looking for someone who is customer-focused, motivated, dependable, and excited about technology.
The ideal candidate:
- Has excellent communication and interpersonal skills
- Is comfortable having sales conversations and working toward targets
- Is passionate about smartphones, wireless technology, and connectivity
- Has strong problem-solving and troubleshooting abilities
- Is detail-oriented and takes pride in doing quality work
- Can work independently while contributing to a team
- Is comfortable working in a fast-paced retail environment
- Demonstrates professionalism and sound judgment when handling customer information
- Is willing to learn and complete required technical and product training
- Has flexible availability which includes evenings and weekends
Previous retail, sales, wireless, technician or device repair experience is an asset.
What We Offer
- $18.00–$20.00 per hour, based on experience and qualifications
- Commission opportunity on top of your hourly wage
- Hands-on training and ongoing product and technical training
- Opportunity to develop your sales, technical, and customer-service skills
- Opportunity for growth within the store and organization
- A fast-paced environment where technology and customer service come together every day
Ready to Join Us?
If you're someone who loves technology, enjoys helping people, and is motivated by both customer satisfaction and sales performance, we'd love to hear from you.
Apply today and tell us why you'd be a great addition to the Mobile Klinik team!
Pay: $18.00-$20.00 per hour
Work Location: In person
