Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!
| Who we are
We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star:
Inspire trust, build community and enable change.
Payments Canada — where our country connects: Payments Canada — Who we are
| Our culture
With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!
Do you want to make payments easier, smarter and safer for Canada? Join us today!
You need to work here if
- You love working with passionate, ambitious and collaborative colleagues.
- You want to be challenged and lead unique initiatives.
- You want to grow, develop and become a subject matter expert in your field.
- You want your work to make an impact in your community and country.
Come and join us — where payments meet purpose!
| What we are looking for
The Director, Financial Crimes and Insights will lead a Payments Products team in advancing Payments Canada’s mission to shape the future of payments and ensure a trusted, secure payment system. This role encompasses the direct ownership of the Financial Crimes strategy and Fraud Insights, overseeing the centralized fraud services and driving program development across key initiatives like the Real-time Rail (RTR). The Director is accountable for coordinating, analyzing data, and executing on fraud work packages, and must leverage effective stakeholder management by collaborating closely with Payments Canada’s cross-functional groups to ensure necessary features, functionality, and supporting structures are successfully implemented.
| A day in the life
Responsibilities of the Director, Financial Crimes and Insights include, but are not limited to:
Program Governance and Strategic Advisory
- Lead Fraud program development as the Product Owner, ensuring capabilities are fully qualified, business-cased, elaborated, and implemented in alignment with stakeholder needs.
- Provide Director level input into the central fraud services vision, roadmap, requirements, and release plan.
- Serve as the subject matter expert and trusted advisor to the Senior Leadership team on all aspects of fraud management and financial crimes.
- Synthesize stakeholder insights and translate them into problem statements and goal statements for solution identification.
- Develop control journey flows, analyze data, and develop business requirements.
- Build solid relationships with key stakeholders throughout Payments Canada to achieve successful outcomes throughout the product life cycle.
- Proactively manage internal and external interactions.
- Identify and execute opportunities to improve processes and reporting.
- Provide regular status updates on ongoing files, action points, etc.
- Support ad-hoc tasks and projects as required.
Strategy and Business
- Support the development and submission of corporate planning business cases for central fraud services.
- Take responsibility for the central fraud services product, making strategic decisions and overseeing the product development throughout its life cycle.
- Research and document pre-discovery/discovery phase initiatives for prioritization in the fraud services roadmap.
- Own the end-to-end process of resolving complex business issues.
- Drive product strategy and big-picture thinking with minimal direction from senior resources.
- Provide thought leadership and stay current on emerging trends and developments.
- Provide strong leadership with proven ability to mentor, coach, and elevate the performance of team members.
- Demonstrate critical reasoning, analytical thinking, and the ability to embrace complex and ambiguous situations, translating high-level insights into actionable problem statements.
- Display strong business acumen in the financial services and payments industry, including technical knowledge of digital, payment, and financial technologies, and hands-on experience
Analysis and Research
- Own large, complex risks, issues, actions, and decisions from meetings.
- Conduct data analysis and produce meaningful insights.
- Develop fraud control and user journey flows.
- Analyze industry fraud data and identify emerging fraud trends and concerns.
- Review product designs for fraud mitigation and user experience.
- Collaborate with engineering and operational teams to improve user flows.
- Lead the development of user tips, tools, and guides to facilitate positive user experience.
- Analyze and resolve issues and recommend improvements.
- Develop deep product usage insights to steer the roadmap.
Relationship Management
- Manage stakeholder interactions proactively.
- Establish and maintain ongoing relationships with internal departments, members, regulators, and vendors.
- Engage independently with internal stakeholders, members, regulators, solution providers, and third-party collaborators.
- Manage vendor relationships and support compliance with Service Level Agreements.
Leadership
- Establish product management discipline by providing thought leadership and drafting appropriate processes, procedures, and workflows.
- Champion the professional growth and development of the Product Management team, fostering a culture of mentorship and high-performance excellence.
- Provide thought leadership and stay current on emerging trends and developments.
Technical Competencies
- In-depth understanding of fraud and financial crimes mitigation tools, techniques, and end-user interactions.
- Excellent presentation development skills.
- Business acumen related to the financial services and payments industry.
- Ability to develop user journey flows and write comprehensive descriptions of requirements.
- Highly capable technical acumen with experience in digital, payment, and financial technologies.
- Experience using various product management and delivery tools.
Personal Competencies
- Critical reasoning and analytical thinking.
- High degree of self-direction.
- Excellent verbal and written communication skills.
- Ability to build effective working relationships across internal and external stakeholders.
- Demonstrate strategic people leadership by cultivating high-performing talent, championing professional development, and fostering a culture of mentorship and operational excellence.
- Commitment to continuous learning and skills development.
| What you need to be successful
- Bachelor’s degree in Business, Risk Management, Information Technology and Management, or a related discipline.
- Minimum of ten (10) years of progressive experience in fraud management, Financial Crimes or risk management in the fintech / financial sector, including a minimum of ten (10) years of experience in a people leadership role
- Specialized and in-depth expertise in payments, anti-money laundering (AML) detection, financial crime, and fraud mitigation tools and techniques.
- Experience in successfully standing up or leading a new team/program (e.g., Fraud Operations), including establishing procedures and managing recruitment/staffing.
- Advanced data skills preparing, organizing, and summarizing large amounts of information without focusing on statistical modeling and ability to manipulate data
- Proficiency in data manipulation and data visualization techniques to support fraud insights.
- Experience with end to end execution of product management, preferably with fraud and risk management products.
- Ability to bridge cross-functional teams and vendor teams effectively.
- Ability to make complex decisions in the face of ambiguity.
- Ability to manage uncertainty and synthesize available information on fraud experiences, discern appropriate options, and determine a solution.
- Experience liaising with internal and external stakeholders at all levels.
- Accreditation or enrollment in a fraud risk management certification including CFE CFCI and/or CAMS
- Knowledge of anti-money laundering detection and investigations required.
- Strong verbal and written communication skills, with experience presenting complex concepts effectively to all levels of the organization (peers, executives) as well as external partners, ecosystem users, and regulators.
- Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.
| You will really stand out with
- CAMS accreditation preferred
- Experience working in a matrix environment and an Agile environment is an asset.
| Salary range
Our target starting rate for this role is $143,650 with flexibility based on your experience and qualifications. The full salary range and benefits package are detailed below.
Please submit your application by July 30, 2026.
| What's in it for you?
- Flexible, hybrid (remote/office) environment.
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
- Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
- 26 weeks of paid maternity and parental leave top-up (if eligible)
- Rewards and recognition program.
- Access to office gym facilities.
- Internal and external professional development opportunities.
- Fun team and organizational events.
- Monthly all staff forums led by our Executive Leadership Team.
| Our Commitment to Fair Hiring
At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.
It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.
| Our diversity, inclusion and equity commitment
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing
[email protected].
We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.
