The Integrations eProcurement Analyst is responsible for managing and optimizing electronic data interchange (EDI) and cXML integrations within Staples Professional’s procurement-to-pay ecosystem. This role ensures seamless, accurate, and secure data exchange between internal systems (ERP, procurement platforms) and external trading partners such as customers’ on-premises or cloud systems. The analyst will design, implement, and maintain integration processes, troubleshoot issues, and collaborate with business and technical teams to support operational efficiency.
This position is critical for enabling automated, accurate, and timely procurement transactions, reducing manual intervention, and enhancing supplier collaboration through robust electronic integrations.
The Integrations eProcurement Analyst will be responsible for monitoring data transmissions between Staples and its eProcurement partners.
This role investigates system alerts, addresses issues promptly, and reports anomalies to the Sr. Manager, Data Integrations for root cause analysis and remediation.
The analyst will also be responsible for answering general inquiries regarding, but not limited to, testing, capabilities, lead times, which can be received from both customers and internal partners (i.e. Finance, Sales). The analyst will interact with the client or partner in a professional, courteous, “customer-first” manner, and when unable to provide immediate answer, work with the Integrations Designer or Sr. Manager to procure the answer and report back.
The analyst will conduct initial intake surveys, through use of medial (i.e. MS forms) or via client-sales calls to assess feasibility, next-steps and timelines.
When disruptions involve the transmission of financial data (i.e. invoices), the Integrations eProcurement Analyst will collaborate with the Staples Canada Finance Department Credit & collections team to ensure minimal-to-zero disruption to customer receivables.
The analyst will review EDI, cXML, XML, JSON (etc) documents to identify system-triggering anomalies, and make recommendations to the Sr. Manager, Data Integrations, Director Ent Integrations & B2B Tech as well as developer teams to modify the invoice formats as appropriate to mitigate future failures.
The integrations analyst will perform integrations of standard configuration (i.e. “out-of-box solutions”), which includes configuration, testing, and production deployment of integration connections.
The analyst will support the Integrations eProcurement Designer for business-critical, high-touch projects, by performing support tasks such as data collection, database maintenance, through interacting with stakeholders, both internal (Sales, Customer and Eway Maintenance, Contracts Maintenance) and external (customers, third-party systems providers or contractors.
The analyst will be fluent in navigating 3 rd party procurement portals such as Coupa, Ariba, Oracle Business Network, and be familiar with the operations of these systems, as to be able to establish and maintain client linkages within these systems.
The analyst will stay updated on emerging technologies and standards in EDI and cXML.
A Bachelors Degree or College Accreditation in Business, Science, or Computer Science.
Formal accreditation in IT, development, coding an asset.
Advanced MS 365 Suite knowledge, including Sharepoint, TEAMS, Outlook, Excel, with proficiency multitasking and operating in multiple environments (and managing data between).
ERP Navigation is a must (AS400, JDE, SAP GUI).
Experience working in databases and with minimal supervision in a production-critical server UI environment.
5+ years in eCommerce IT (Product management, project management).
3+ years working with EDI, XML or other eCommerce language.
3+ years external business partner (i.e. “customer”) Project Management, customer service or Implementation.
