We are seeking an experienced Inside Counter Sales Representative to join a construction material and industrial parts distributor in Coquitlam.
This is a full-time and permanent opportunity for a customer-focused professional with strong wholesale distribution and order desk experience who enjoys building relationships, solving customer challenges, and working in a fast-paced environment.
Qualifications & Experience:
- Minimum 5+ years of inside sales, counter sales, or order desk experience within a wholesale distribution environment, preferably serving the construction, industrial, manufacturing, building materials, or related sectors.
- Previous experience handling parts, products, or materials for construction and industrial customers is required.
- Strong understanding of order processing, quotations, customer service, and product support within a distribution setting.
- Experience responding to customer inquiries by phone, email, and in person.
- Proficiency with ERP systems; Oracle experience is considered an asset. Training will be provided.
- Excellent communication and interpersonal skills with the ability to build strong client relationships.
- Strong attention to detail with the ability to interpret customer requests, specifications, schedules, and project requirements.
- Self-motivated, confident, and proactive individual with a strong willingness to learn.
- Ability to work collaboratively with sales, operations, shipping, and other internal departments.
- Strong organizational, problem-solving, and time management skills.
- References and a background screening will be conducted for candidates moving forward in the hiring process.
Role Responsibilities:
- Process customer orders received via telephone, email, and walk-in inquiries.
- Read, analyze, and interpret customer requests, schedules, and order requirements to ensure accuracy.
- Answer customer product and technical inquiries and provide appropriate solutions.
- Enter customer orders into the company ERP system while accurately capturing specific requirements.
- Monitor scheduled shipment dates and coordinate with internal teams to ensure timely delivery and expediting when required.
- Prepare and follow up on customer quotations under the direction of the sales team.
- Process customer returns, credits, and related documentation.
- Build and maintain strong customer relationships through professional and responsive service.
- Collaborate closely with Sales, Shipping, Operations, Warehouse, and Customer Service teams to support customer needs.
- Maintain accurate customer and order records within the company system.
- Support ongoing sales growth by identifying opportunities to assist customers and provide additional product solutions.
- Reporting to the Branch Supervisor & Branch Manager
What's Offered:
- Full-time & Permanent position
- Live local, Work Local in Coquitlam!
- Schedule: Monday to Friday
- Hours: 8:00 AM to 4:30 PM
- Salary: $55,000 - $65,000 per year, commensurate with experience
- Extended health and dental benefits
- RRSP matching program
- On-site free parking
Additional Details:
- This opportunity is open to all qualified applicants who are legally eligible to work in British Columbia.
- Only electronic applications will be considered.
- The posting will remain open until a qualified candidate is selected.
- We appreciate all applications; only candidates selected for further consideration will be contacted, typically within 2 business days.
We thank all applicants for their interest; only those selected for further consideration will be contacted, typically within 2 business days.
IND1
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Experience:
- Inside sales: 5 years (required)
- wholesale distribution: 3 years (required)
- construction/industrial industry: 3 years (required)
- ERP systems: 1 year (required)
Work Location: In person
