Automotive Service AdvisorJob Overview
Heritage AutoPro & Tire Chinook is seeking a highly motivated, professional, and customer-focused Automotive Service Advisor to join our growing team. As the primary point of contact for our customers, you will play a key role in delivering an exceptional service experience while coordinating vehicle repairs efficiently and accurately.
The ideal candidate has strong automotive knowledge, excellent communication skills, and a proven ability to build lasting customer relationships. Experience with AutoVitals Digital Vehicle Inspections (DVI) and Mitchell 1 Shop Management is highly preferred. Previous experience as a Service Advisor, Automotive Technician, or within an automotive dealership or independent repair facility is considered a strong asset.
Key Responsibilities
- Welcome customers professionally and build lasting relationships through exceptional customer service.
- Listen carefully to customer concerns and accurately document vehicle symptoms and service requests.
- Create and manage repair orders, estimates, and invoices using Mitchell 1 Shop Management software.
- Review Digital Vehicle Inspection (DVI) results in AutoVitals, including technician notes, photos, and videos, and communicate findings clearly to customers.
- Explain repair recommendations, maintenance priorities, timelines, and pricing in an honest and easy-to-understand manner.
- Obtain customer authorization for repairs and maintain proactive communication throughout the service process.
- Coordinate daily workflow between technicians, parts suppliers, and customers to ensure repairs are completed efficiently and on schedule.
- Recommend preventative maintenance and additional services based on manufacturer guidelines and vehicle condition.
- Process payments, maintain accurate records, and ensure all documentation is complete and compliant.
- Follow up with customers after service to ensure complete satisfaction and encourage repeat business.
- Help achieve shop sales, customer satisfaction, and profitability goals while maintaining the highest ethical standards.
Qualifications & Experience
- Minimum of 3 years of experience as an Automotive Service Advisor or in a similar customer-facing automotive role.
- Previous dealership, independent repair shop, or automotive technician experience preferred.
- Strong mechanical knowledge and the ability to explain technical information clearly to customers.
- Proficiency with AutoVitals Digital Vehicle Inspection (DVI) software.
- Working knowledge of Mitchell 1 Shop Management software.
- Proven success in customer service, sales, and consultative upselling.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills.
- Comfortable handling cash transactions, invoicing, and payment processing.
- Valid driver's license with a clean driving record.
Preferred Skills
- Experience with fleet maintenance accounts and warranty administration.
- Tire and wheel sales experience.
- Parts sourcing and inventory coordination.
- Knowledge of automotive maintenance schedules and manufacturer recommendations.
- Ability to thrive in a collaborative, team-oriented environment.
What We Offer
- Competitive salary.
- Ongoing training and professional development.
- A modern, technology-driven repair facility utilizing AutoVitals and Mitchell 1.
- Supportive team culture with opportunities for career advancement.
- Stable, full-time employment with one of Calgary's trusted independent automotive repair facilities.
If you are passionate about the automotive industry, enjoy helping customers, and take pride in delivering honest, professional service, we encourage you to apply and become part of the Heritage AutoPro & Tire Chinook team.
Pay: $38,506.51-$91,798.35 per year
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
