Client Experience Coordinator
Location: Calgary, AB
Employment Type: Full-Time
Be the Face of Allrush
At Allrush Print and Apparel, we believe every client interaction starts long before an order is placed. Whether someone walks through our front doors, calls our office, or visits our showroom, we want them to leave thinking, "That was an exceptional experience."
We're looking for a naturally outgoing, energetic people person who loves making others feel welcome. This isn't a traditional administrative reception position. Instead, you'll be responsible for creating an outstanding first impression while keeping our front office and showroom running smoothly.
If you're someone who enjoys talking with people, thrives in a fast-paced environment, and takes pride in creating memorable customer experiences, we'd love to meet you.
What You'll DoCustomer Experience
- Welcome every visitor with a warm, professional greeting.
- Offer refreshments to waiting clients.
- Ensure every customer feels acknowledged immediately upon arrival.
- Answer incoming phone calls with enthusiasm and professionalism.
- Direct inquiries to the appropriate team members.
- Follow up on missed calls and general customer inquiries when appropriate.
- Assist walk-in customers with basic questions before connecting them with sales or customer service.
Showroom & Front Office
- Maintain an inviting, organized, and professional reception area.
- Keep the showroom clean, stocked, and presentation-ready throughout the day.
- Monitor displays and promotional materials to ensure they remain current and visually appealing.
- Receive deliveries and notify team members.
- Coordinate incoming and outgoing mail and courier packages.
- Help prepare meeting rooms for client appointments.
Team Support
- Assist with scheduling appointments and meetings.
- Support company events, client appreciation days, and open houses.
- Help maintain office supplies and client hospitality items.
- Provide general administrative support when time allows.
Who You Are
You're someone who genuinely enjoys interacting with people.
You smile easily, communicate confidently, and naturally make others feel comfortable. You're organized, dependable, and notice the little details that help create a polished customer experience.
You take pride in representing a company professionally and understand that every interaction reflects our brand.
Qualifications
- Previous customer service, hospitality, retail, or reception experience preferred.
- Excellent communication skills.
- Strong organizational abilities.
- Comfortable multitasking in a busy environment.
- Professional appearance and positive attitude.
- Experience with Microsoft Office is an asset.
- Experience with Quickbooks is an asset.
Why Join Allrush?
- Established Calgary company serving businesses since 1999.
- Friendly, supportive team environment.
- Full-time, long-term opportunity.
- Health benefits after the probationary period.
- Employee recognition programs.
- Opportunities for growth as the company continues to expand.
If you're passionate about people and want to become the welcoming face of a company that values exceptional customer service, we'd love to hear from you.
Pay: $20.50-$22.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
- Wellness program
Application question(s):
- How many years of customer-facing experience do you have?
- Which industries have you worked in?
- Have you worked in a role where greeting guests or customers was one of your primary responsibilities?
- Are you comfortable answering a busy multi-line telephone system?
- Are you available to work Monday through Friday during regular business hours?
- Do you currently live in or around the calgary area?
Experience:
- Hospitality: 1 year (required)
- Front desk: 1 year (required)
Work Location: In person
