Run governance rituals: schedule and facilitate cross-stream meetings, prepare agendas, capture minutes and actions, and drive follow-ups to closure.
Track and follow up cross-stream QA support requests across business and IT streams; monitor status and drive timely resolution.
Track dependencies across streams (Dev, QA, Config, Environment, Ops, Production Support) and escalate blockers proactively.
Maintain and continuously improve process documentation (release processes, binary patch workflow, QA support intake) on Confluence/SharePoint.
Produce consolidated status reporting and dashboards for senior management, including risk and issue tracking.
Support the Release & QA Management lead with workload coordination and ad-hoc PMO activities.
Exposure to Murex (MX.3) environments, binary patch cycles, or vendor coordination with Murex.
Familiarity with CI/CD concepts and tooling (pipelines, branching/merge governance, automated regression).
Experience with PEGA-based workflows and test management tools (e.g., MxTest).
Prior experience standing up or maturing PMO/governance functions in a growing programme.
