Location:
Edmonton, AB, CA, T5J 0E5 Calgary, AB, CA Vancouver, BC, CA Burnaby, BC, CA
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Req ID: 54777
Jobs by Category: Operations
Job Function: Project Management
Status: Full Time
Schedule: Regular
Description
Join our team and what we'll accomplish together
We are seeking a highly motivated Sr. Program Manager, Fibre Build-to-Market Engagement (West) to serve as the critical operational link between TELUS' fibre network construction program and its Go-To-Market (GTM) activation teams. This role is accountable for translating build progress into successful, timely market launches — ensuring every community TELUS builds in is commercially ready before, during, and after construction.
You will join a team of Program Managers across both Western and Eastern Canada, orchestrating the seamless handoff from network build to market activation. You will own the Build-to-Market playbook, govern market readiness criteria, and ensure that community sentiment and brand trust are all in place before commercial launch.
This is a senior leader role at the heart of TELUS' national fibre expansion, requiring strong cross-functional coordination skills, a commercial mindset, and the ability to manage complex, multi-market programs simultaneously.
Key Responsibilities
Own the Build-to-Market Transition - Serve as the accountable manager for the seamless handoff from network build to Go-To-Market activation, ensuring readiness across processes, community sentiment, and timing in every TELUS fibre build market.
Govern Market Readiness Standards - Define, maintain, and enforce clear market readiness criteria — including build completion milestones, permitting status, messaging and brand alignment — required to trigger GTM activation across Western markets.
Coordinate Cross-Functional Alignment - Serve as the primary interlock between Construction, Network, Supply Ops, GTM, and I&R regional teams. Align all parties around a shared market-entry plan, resolving trade-offs and dependencies to protect launch velocity and commercial outcomes.
Translate Build Progress into Market Activation Plans - Convert real-time build milestones into targeted, market-ready activation briefs for each community. Coordinate with regional GTM and I&R teams (West) on launch timing alignment and campaign readiness.
Support Eastern Community Pipeline Readiness - Support planning and sequencing for Eastern Canada's next communities, including RFE (Ready for Engagement) timing, ensuring GTM and I&R teams are engaged early and aligned on launch windows as the East pipeline scales.
Safeguard Community Sentiment and Brand Trust - Develop and govern consistent branding, messaging, and scripting for TELUS' fibre co-investment entities in Western markets, ensuring field teams, Community Ambassadors, and partner organizations present a unified and compelling brand presence in every community.
Proactively Identify and Mitigate Launch Risks - Anticipate and address risks across construction delays, community issues, competitive response, and customer experience gaps before they impact brand reputation or revenue.
Drive Governance and Continuous Improvement - Support regular governance reporting, ELT updates, and program performance reviews. Establish closed-loop feedback between field teams, community stakeholders, and commercial leaders to continuously refine the Build-to-Market playbook.
Qualifications
What you bring
Bachelor's degree in Business, Marketing, Engineering, Planning, or a related field (or equivalent experience)
5+ years of experience in program/project management, Go-To-Market execution, community engagement, or telecom/fibre infrastructure programs
Demonstrated experience in collaborating with cross-functional teams and managing complex, multi-market programs simultaneously
Strong commercial acumen with experience translating operational milestones into market activation plans
Proven ability to manage multiple priorities and deliver results under tight timelines in a fast-paced environment
Strong knowledge of telecom infrastructure, construction milestones, and/or supply operations is a strong asset
Excellent communication, stakeholder management, and relationship-building skills
Proficiency with reporting tools, dashboards, and program management platforms
Bilingual (French/English) is an asset, particularly for Quebec market engagement
What We Offer
Direct impact on the success of one of the largest fibre build programs in the region
Own the critical Build-to-Market transition that drives customer adoption and commercial performance
Join a national team of Program Managers supporting Eastern and Western markets
Competitive compensation, performance bonus, and comprehensive benefits package
Fast-paced, dynamic team culture with opportunities for growth and innovation
Salary Range: $86,000-$136,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
