Job Description – Reception & Sales Support
Reports To
Director of Projects
Summary
Responsible for providing front-line customer service while supporting the organization’s sales and business development efforts through coordination and preparation of proposals. The Reception & Sales Support role is the first point of contract for visitors, vendors, and clients, manages day-to-day reception and administrative functions, and collaborates with internal teams daily.
Job Duties:
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Greet visitors and direct them to the appropriate person or department
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Receive, sort, and distribute mail and deliveries
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Answer and direct incoming phone calls in a professional and courteous manner
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Support the sales team during early stages of business development
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Respond professionally and promptly to customer questions and proposal related inquiries
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Manager the end-to-end of the proposal development process, ensuring deadlines are met, through planning and organization
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Responsible for scheduling meetings where required
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Ensure all proposals accurately reflect Norseman’s capabilities, brand standard and commitment to quality.
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Continuously improve proposal content, messaging, and internal processes Maintain a clean, organized, and professional reception area at all times
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Provide administrative support to various departments as required
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All other duties as assigned
Education:
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High school diploma or equivalent required. Post-secondary education in Business Administration, Sales, or Marketing is considered an asset.
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Previous administrative or proposal coordination experience is preferred. Experience working in construction or manufacturing is an asset.
Core Competencies:
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Excellent verbal and written communication skills
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Ability to manage multiple priorities while meeting deadlines
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High attention to detail and accuracy
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Strong problem-solving and critical thinking skills
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Self-motivated with the ability to work independently
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Commitment to quality, professionalism, and continuous improvement
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Ability to work collaboratively with cross-functional teams
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Proficient in Microsoft Outlook, Excel, and Word.
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Knowledge of HR SharePoint is an asset
Work Conditions
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Office setting, Monday through Friday, 8:00am – 5:00pm; occasional overtime may be required.
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Flexibility in work schedule may be arranged.
