Capital Ford Lincoln is proud to be one of Atlantic Canada's leading Ford dealerships. With customer care being Capital's top priority, before and after the sale, our sales and service team go above and beyond to ensure you are taken care of, every step of the way. We consider our customers to be part of the Capital Family.
The Internal Service Advisor coordinates repair and maintenance services for incoming vehicles. This includes preparing repair orders, working with technicians to determine repair needs, and presenting cost estimates to department managers. This role requires a proactive approach to problem-solving, attention to detail, and excellent customer service skills.
Key Responsibilities
- Develop accurate cost estimates for materials, labor, and supplies for all internal repairs.
- Prepare repair orders (ROs) by documenting symptoms, problems, and required repairs in the service database.
- Confirm warranty and service contract coverage by examining vehicle records and terms.
- Provide Service Desk support, including greeting customers, scheduling appointments, and estimating costs.
- Communicate vehicle issues to technicians and ensure accurate repair descriptions.
- Coordinate alternative transportation arrangements for customers, such as shuttle services or rentals.
- Obtain customer authorization for recommended repairs and inform them when their vehicle is ready for pick-up.
- Process payments for completed services while ensuring customer satisfaction.
Skills & Experience
- Exceptional organizational skills with the ability to multitask and work effectively in a fast-paced environment.
- Strong problem-solving skills with the ability to resolve issues and de-escalate situations promptly.
- Excellent communication and interpersonal skills to maintain positive relationships with staff and customers.
- High attention to detail and a commitment to accuracy.
- High School Diploma or equivalent.
- Minimum of 2 years’ experience in the automotive or service industry preferred.
- Proven ability to perform under pressure in a professional environment.
- Certificate of Conduct is required.
Hours of Work: Monday-Friday, 8:00am – 4:30pm
Capital Auto Group is an equal opportunity employer and is committed to fostering a workforce in each of our locations that reflects the diversity of the community in which we perform business. We thank all candidates for their interest, however, only those selected for an interview will be contacted. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process.
About Us!
Capital Auto Group was founded in 1984 by Frank Howard and has grown from a single operation into one of Newfoundland and Labrador’s most respected automotive groups. Today, it represents some of the world’s leading automotive brands and delivers a full spectrum of vehicle sales, service, collision repair, and glass expertise. Its automotive portfolio includes BMW St. John’s, MINI St. John’s, Capital Subaru, Capital Mitsubishi, Capital Hyundai, Capital Ford, Capital Lincoln, Genesis St. John’s, Capital Auto Centre, Capital Collision Centre, Capital Glass Experts, and UniglassPlus.
Additionally, through Howard Properties, the Group also develops, owns, and manages commercial and residential real estate. Guided by a people-first approach and a hands-on leadership philosophy, the company remains committed to responsible growth and meaningful community investment.
Pay: From $21.95 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
