JOB SUMMARY
Kootenay Orthopaedics & Sports Medicine is seeking a full-time Medical Office Administrator (MOA) to join our healthcare team. You will play a key role in supporting our surgeons, patients, and team by delivering outstanding administrative care and creating a welcoming, supportive, and positive experience. If you thrive in a fast-paced environment and are passionate about healthcare administration, this is your opportunity to make a meaningful impact!
RESPONSIBILITIES
You’ll be an essential part of our team ensuring our clinics run smoothly and efficiently.
- Welcome patients warmly at the front desk ensuring a positive, organized, and efficient clinic environment
- Answer multi-line phone system and schedule appointments efficiently
- Maintain referral and surgical waitlists
- Maintain accurate patient records and manage confidential information
- Support patients in navigating next steps of their healthcare
- Maintain organized office operations by managing supplies and maintaining office and equipment maintenance
- Adapt to changing priorities and resolve issues with confidence and professionalism
WHAT WE'RE LOOKING FOR
- Positive energy and genuine care for others
- Strong communication skills with both patients and team members
- Excellent problem-solving, time management, and organizational skills
- Ability to manage challenging situations and shifting priorities with a calm, solutions-focused approach
- Commitment to an exceptional patient experience
- Hardworking, detail-oriented, and able to multitask effectively
- Strong work ethic, self-motivated, and able to work independently with minimal supervision
REQUIREMENTS
- 1 to 2 years of demonstrated administrative experience in an office or healthcare setting
- Medical transcription and/or medical billing experience is an asset
- Experience using electronic medical records (EMR) experience is an asset
- Strong team player
- Excellent problem-solving and organization skills with the ability to multitask in a busy office setting
- Proficiency in handling multi-line phone system and managing office communications professionally
Join us to be part of a dedicated team committed to delivering outstanding healthcare services!
Pay: $25.00-$28.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
