Job Summary
We’re looking for a dedicated and high-energy Front of House (FOH) Team Member to join the crew at Chen Chen’s Nashville Hot Chicken. This role is a key part of delivering fast, friendly service and making sure every guest walks away happy. You’ll be responsible for cashier duties, expo (packing orders), prep, and creating a warm, welcoming environment for our customers.
If you’re someone who thrives in a fast-paced, team-driven setting and has a passion for hospitality, this job is for you.
Responsibilities
- Greet guests warmly and create a friendly first impression
- Process orders using our POS system (dine-in, takeout, and delivery)
- Handle payments, including cash and card transactions, with accuracy
- Pack and check orders at the expo station — you’re the last line of defense before the food goes out
- Communicate with kitchen staff to ensure smooth service flow
- Address customer questions or concerns with a helpful attitude
- Maintain a clean and organized front of house (including counters and guest areas)
- Follow all food safety and sanitation standards
- Assist the kitchen with prep from time to time
What You Bring
- Experience in a hospitality or restaurant environment (preferred but not required)
- Comfort operating POS systems and managing cash/card payments
- Excellent communication and guest service skills
- Ability to stay cool under pressure during busy rushes
- Detail-oriented — especially when checking packed orders
- Positive team player who’s always ready to help out
- Flexible availability (mornings, evenings, weekends, and holidays as needed)
Why Join Us?
- Competitive hourly pay + tips
- Staff meals & discounts
- Fun, inclusive, high-energy environment
- Growth potential in a growing brand
- A chance to be part of a team that takes pride in good food and good vibes
Ready to bring the heat? Apply now and join the Chen Chen’s crew.
Pay: $17.60 per hour
Benefits:
- Casual dress
- Discounted or free food
- Flexible schedule
- Store discount
Experience:
- Restaurant: 1 year (preferred)
Work Location: In person
