Customer Care Representative
Aurora Animal Clinic is a vibrant busy clinic that sees all sorts of diverse families and has been serving the community for over 30 years. With a pristine reputation and a spectacular team that strives to meet and exceed all our patients and clients needs, both medically and personally, we are looking for a team member to be a part of a fun loving team that really cares about animals and their outcomes. As much as we do it for the animals, we do it for the people too! So if you're someone who loves to chat to people, is able to work in complex emotional situations, has a firm sense of urgency and multitasking, this may be the perfect place for you.
A working knowledge of animal care would be a bonus but we are willing to train the right canditate. Having customer service experience and being comfortable handling animals experience will be an asset and crucial to being successful in this role.
Duties will include but are not limited to:
- Provide exceptional customer service and support to clients and patients
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Maintain accurate and detailed records of client interactions and transactions.
- Stay up-to-date on product knowledge and industry trends to effectively address customer needs.
- Prepare estimates, invoices, print and prepare patient forms for daily appointments, update patient records, and collect payments from clients.
- Running samples through various diagnostic tests, assisting with x-rays, preparing medications and vaccines under supervision, and assisting the veterinarian in pre and post surgery procedures, vital sign monitoring, animal after care, and sanitizing and preparing surgical equipment.
Skills:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a focus on patient care
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Attention to detail and accuracy in data entry and documentation.
- Knowledge of animal care and/pharmacy, terminology, and regulations is a plus.
- Ability to work independently as well as part of a team.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by their supervisor.
Job Types: Full-time, Part-time
Benefits:
- Dental care
- Extended health care
- RRSP match
Work Location: In person
