AlarmTek is growing our technical team again!
You:
- Are self-directed who will fully execute all tasks.
- Can provide exceptional customer service.
- Can follow technical instruction manuals and guide others to a resolution.
- Ability to communicate effectively in English, both verbally and in writing.
- Highly developed organizational skills.
- Have exceptional attention to detail.
- Have proven ability to multitask, prioritize, and positively contribute in a fast-paced, changing environment.
- Take initiative in problem solving.
- Located in Saskatoon.
Preference will be given to candidates with direct experience working with electronic security systems, including alarm systems and video surveillance solutions.
Candidates with a background in electronics or related technical fields will also be considered, particularly those with experience supporting hardware and mobile apps for computer peripherals, networking equipment, cellular devices, smart home and IoT systems, or audio/visual (A/V) technologies.
We encourage individuals with these or similar technical backgrounds to apply.
We:
- Are a fast-growing company that will challenge you to grow with us.
- Provide cutting edge technology to complete your job efficiently and effectively.
- Will provide horizontal and vertical growth opportunities.
- Foster a positive work environment that you will love to come to every day.
- Empower you to achieve your goals and grow professionally.
- Provide an open-door policy for questions and answers.
Responsibilities:
- Assisting customers by answering questions and troubleshooting issues
- Answering phones and assisting with office duties
- Confirming appointments with customers
- Managing voicemail and email customer requests
- Booking service appointments
- Troubleshooting Customer issues over the phone
- Helping with CRM and technical issues for office staff
- Additional tasks as required
Hours:
- evenings
- weekends
Remote Work:
- Not available.
Job Types: Full-time, Permanent
Pay: $16.24-$21.89 per hour
Experience:
- Customer service: 3 years (required)
- Technical support: 2 years (required)
Language:
Location:
Work Location: In person
