Join Canada’s Largest Automotive Group
If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.
Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.
Discover how you can build your career with Dilawri.
Dilawri Group is now actively searching for a Service Advisor to join the team at Mississauga Harley-Davidson
As a forward-facing customer focused staff member, you will bring a positive, sales-oriented attitude to work and assist our customers with their routine maintenance and performance upgrades for their beloved H-D bike.
Working closely with the Service team, you will promote our unique Rewards+ program to all clients.
You will schedule pick-ups and drop-offs of customer bikes. You will schedule work for technicians and generate business through phone calls, SMS messaging and email outreach. Customer follow-up after work will also be part of the role. CXI scoring will be a performance metric of this role.
Work schedule is Monday – Friday 9:30am – 5:30pm during the fall-winter-early spring seasons. The summer riding season schedule will include alternating Saturdays.
Experience in Motorcycle or Automotive parts and / or Service is an asset, but if you bring the will we will educate you on the skills needed to accel in the role.
Pay Rate: $24-$26/Hour
Responsibilities:
Tower operate all work
Provide front-line customer service and sales for the Service Department
Greeting customers on the phone or in the Dealership
Handle internal sales to service processes - communicating with all techs
Providing repair recommendations
Explaining the nature of repairs
Advising customers how to look after their vehicles
Scheduling appointments
Scheduling transportation
Warranty administration
Selling labour
Providing an extraordinary experience for all customers
Qualifications:
Auto/Motorcycle advisor experience required
H-D exposure and lifestyle a considerable asset
Experience as an automotive or powersports advisor, but not mandatory
Dealer VU experience preferred but not mandatory
An aptitude for customer relations/service
Strong communication skills
Ability to sell required maintenance
Ability to work as a part of a TEAM
Ability to work in a fast-paced environment
M license preferred but not mandatory
If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.
ABOUT US
In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:
- Discounted employee vehicle purchase program
- Job-specific coaching & training programs
- Comprehensive health & dental plans
- Employee wellness & assistance programs
- Employee social events
Build your career with a team that is driven by excellence, integrity and innovation.
Discover Dilawri.
Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
